Account Manager - Contract Sales

Join to apply for the Account Manager - Portfolio Sales role at Schindler Elevator Corporation (Canada).

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all.

Your Main Responsibilities

The Account Manager - Portfolio Sales role is based in the BC region and is responsible for managing a variety of existing accounts and developing new ones. You will secure profitability recoveries and growth in the portfolio, build strong relationships with existing and potential new clients, and work closely with operational teams. Personal targets will be achieved through proactive account management and securing new business opportunities, including growth of Digital Services.

• Build strong, long‑term relationships with customers, acting as their primary contact for service needs and contract discussions.
• Understand each customer’s site, operations, and priorities to tailor maintenance and service solutions that improve safety, uptime, and building performance.
• Proactively protect and grow the service portfolio by renewing contracts, extending terms, and identifying opportunities for additional services.
• Convert new installations and expiring warranties into ongoing maintenance agreements by clearly communicating service value and lifecycle benefits.
• Promote and upsell digital and value‑added services (remote monitoring, inspections, upgrades) that enhance reliability and customer peace of mind.
• Conduct regular customer visits, reviews, and presentations to discuss performance, address concerns, and identify improvement opportunities.
• Respond promptly to customer enquiries and collaborate with service operations and field technicians to resolve issues and ensure a positive customer experience.
• Work closely with internal teams to prepare service proposals, quotations, and tenders that align with customer needs and company guidelines.
• Maintain accurate records in CRM and reporting tools, keeping account status, activities, and opportunities up to date.
• Monitor contract performance, cancellations, and feedback, and take action to retain customers and improve satisfaction.
• Represent the company’s values and safety culture in all customer interactions, promoting trust and long‑term partnership.

What You Bring

• Customer service, sales, or account management experience.
• Interest in learning about the industry (experience is a bonus, but not required).
• Demonstrated record of identifying new business and developing pipeline.
• Ability to develop a strong long‑term sales pipeline.
• A self‑starter with strong business acumen.
• Strong communication skills — both written and verbal.
• Experience working with SAP and CRMs would be advantageous.
• Driver’s licence and willingness to travel.

What’s in it for you?

• Competitive Medical, Dental and Vision Plans — Effective from first day of hire.
• A wide range of development opportunities to boost your professional and leadership growth.
• Tuition Reimbursement — Eligible after 6 months of service.
• Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability.

Our Core Values

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Sales and Business Development

Industries

• Construction, Machinery Manufacturing, and Engineering Services

Richmond, British Columbia, Canada

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