Jr IT Support Technician

Job Description

Job Description

Title : Junior IT Support Technician

Competition : #26-006

Reports to : Manager of IT

Compensation : $27.39-$29.69 / hour

Schedule : 8 : 30am to 4 : 30pm, Wednesday to Sunday (75 hours bi-weekly)

Closing Date : February 28, 2026 at 4pm

Organizational Focus :

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Primary Objectives :

Reporting to the Manager of Information Technology and Systems, the Junior IT Support Technician is responsible for :

• Serving as the first point of contact for day to day IT support across Pacifica Housing
• Ensuring Pacifica staff have consistent access to systems, equipment and technology required to perform their roles effectively
• Supporting user onboarding and off boarding, basic troubleshooting, and hardware setup across Pacifica’s network of offices and housing sites

As Pacifica continues to grow and expand its regional footprint, this position supports organizational stability by responding to day to day technical needs, assisting with onboarding and offboarding, and maintaining the readiness of IT equipment and systems across offices and housing sites.

The Junior IT Support Technician works collaboratively within a tiered IT support model, contributing to timely service delivery while escalating more complex issues as appropriate.

Position’s Key Responsibilities :

Tier 1 Technical Support :

User Account Management and Onboarding / Off-boarding Processes :

Asset Management and Equipment Readiness :

Access Control and Security Systems :

Contributing to Documentation and IT Team Collaboration :

Requirements

Qualifications (minimum Education and Experience requirements) :

Note : An equivalent combination of education and experience may be considered.

Education & Experience :

Knowledge, Skills and Abilities :

Additional Criteria for Role :

Benefits

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.