Senior Specialized IT Consultant

We are seeking a Specialized IT Consultant with senior-level expertise in public safety communications to lead the coordination, administration, and implementation of integrated 911 solutions. This role is a unique hybrid of IT systems administration and specialized telecommunications engineering. You will provide 24x7 critical support for emergency dispatch equipment across Ontario. Your expertise will bridge the gap between complex radio-trunking systems and enterprise-level server environments.

Pay Rate: $557.45- $592.98/Diem

Advantages
- Public Safety Leadership: Play a foundational role in the maintenance and modernization of the province's emergency response infrastructure.

- Technical Breadth: Work across an incredibly wide range of technologies, from legacy radio hardware to modern IP-based telephony and cloud-integrated dispatch systems.

- Strategic Autonomy: Lead onsite technical troubleshooting and installation activities with the authority to recommend solutions that promote IT goals.

- Provincial Exposure: Gain extensive field experience across diverse dispatch centres throughout Ontario.

Responsibilities
- Mission-Critical Support: Provide 24x7 onsite and remote support for emergency ambulance dispatching equipment, including CAD (Computer Aided Dispatch), radio, phone, and GIS.

- Telecommunications Engineering: Manage and troubleshoot diverse systems including VHF/UHF Radio, P25 standards, satellite systems, and digital voice recording.

- Infrastructure Management: Coordinate the administration of desktop and server environments (Windows Domain, DHCP, WINS, and IP addressing) within Ambulance Communication Centres (ACCs).

- Technical Consultation: Serve as a subject matter expert for multiple technology projects, offering realistic work estimates, capturing business requirements, and developing training materials for users and vendors.

- Field Coordination: Travel to provincial dispatch centres to coordinate the remediation of telephony and radio hardware as part of the implementation of new network solutions.

- Diagnostic Leadership: Use specialized Radio Frequency (RF) test equipment (wattmeters, voltmeters, system analyzers) to diagnose and resolve hardware and network interface issues.

Qualifications
- Core Technical Expertise: Extensive practical experience in voice, data, radio, and satellite telecommunications engineering. A technical diploma or degree in electronics technology is highly preferred.

- Networking Mastery: Deep knowledge of LAN topologies, server configurations, and Computer Telephony Integration (CTI) solutions like Avaya.

- Public Safety Knowledge: Understanding of emergency health services operations, including the interface between ambulance, police, and fire communications.

- RF & Hardware Skills: Proficiency with basic vehicle electrical systems relative to radio installation and the use of system monitors and analyzers.

- Process Knowledge: Familiarity with ITIL practices (incident, problem, and change management) and the ability to work within government policy frameworks (e.g., PHIPA, Land Ambulance Act).

- Communication: Exceptional verbal and written skills to translate complex technical requirements into business cases and status reports.

Summary
If you're interested in the Specialized IT Consultant role based in Toronto, we encourage you to apply online at www.randstad.ca.

Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.