Office Manager

About us:

We are a plumbing company and have been in the plumbing trade since 1991. MT Drains & Plumbing is well known for bringing together experienced individuals and reliable professionals. MT Drains & Plumbing provides drain, plumbing and waterproofing services to residential and commercial customers in the GTA and surrounding areas.

A list of our services includes but is not limited to: drain services include camera inspection and locating, custom homes, new construction, full-service bathroom renovation, pumps and more.

Position: Full-Time.

We are seeking a full-time manager to support our busy, fast-paced production office. The primary focus of this role will be calling and answering leads, managing client inquiries, and general administrative tasks. This position requires a fluent and proficient English speaker to ensure clear and professional communication with clients and staff.

Responsibilities:

• Answer and manage incoming calls and emails from leads and customers professionally.
• Call potential leads to schedule appointments or follow up on inquiries.
• Greet visitors and direct calls or questions to the appropriate team member.
• General office duties including filing, data entry, and processing electronic payments.
• Maintain and organize customer information.
• Support team members as needed with administrative tasks.
• File permits and locates.

Qualifications and Experience:

• Must be a fluent and proficient English speaker with excellent written and verbal communication skills.
• Previous experience in a customer-facing or administrative role is preferred.
• Highly organized with strong attention to detail and the ability to multitask.
• Proficient in using computers and office software.
• Reliable, punctual, trustworthy, and enthusiastic.
• Strong interpersonal and customer service skills.
• Ability to work independently and as part of a team.

Benefits:

• Dental care.
• Extended health care.
• Vision care.

Education:

• Secondary School.

Experience:

• Customer service: 2 years.