Sussex Insurance (inside Walmart) located at 275 Green Ave W in Penticton is currently seeking a motivated and experienced Branch Manager. The successful candidate will bring a strong background in management and Auto Insurance with proven leadership experience in a fast-paced, customer-focused environment.
Management Responsibilities
Exercise the authority of a manager including staffing, scheduling, performance management, training, one-on-one coaching, employee recognition, and development
Ensure performance appraisals are completed and administered in a timely manner
Take appropriate action when employee performance does not meet expectations
Keep staff informed of branch manager updates and industry regulatory changes
Provide ongoing coaching focused on identifying customer needs and strengthening customer relationships
Customer Service
Set and manage expectations for exceptional customer service
Resolve customer inquiries and complaints promptly and professionally
Communicate Sussex’s policies, procedures, and regulatory requirements in a positive and clear manner
Focus on customer retention and long-term relationship building
Operations
Direct, control, and/or delegate daily branch operations
Oversee security procedures, audit controls, and end-of-day reporting
Ensure adherence to company policies and procedures
Salary:
$60,000–$80,000 annually
How to Apply
Office Manager • Penticton, CA
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