Site Operations and Client Success Manager

Job Description

Site Operations and Client Success Manager

We are seeking a dedicated and experienced Site Operations and Client Success Manager to oversee on-site services, ensuring high levels of customer and employee satisfaction.

This role is for a client's position within the printing industry. The ideal candidate will possess strong leadership skills, exceptional planning abilities, and a deep understanding of business and financial operations specific to the printing sector.

What is in it for you :

• Hourly salary of $24.64.
• 12-month contract.
• Full-time position : 37.50 hours per week.
• Weekday schedule from 8 : 00 am to 4 : 30 pm.
• On-site work in a dynamic environment.
• Join a passionate and inclusive team of professionals.

Responsibilities :

• Assist the National Account Operations Manager (NAM) by planning, directing, and coordinating the total operations of the account(s).
• Monitor daily operations to ensure contract requirements are met, staying informed of major situations affecting service to the customer and ensuring all aspects of customer satisfaction.
• Responsible for short-term and long-term planning, P&L, and operating budget preparation.
• Oversee the delivery of contracted services according to contract terms, ensuring customer satisfaction with those services.
• Establish and sustain business relationships between Xerox and the customer's management team.
• Lead the extended account team in identifying and delivering value to the customer.
• Advise the customer on contract deliverables and information technology business strategy to improve the success of their business operations.
• Work closely with NAM to integrate Xerox resources as required to meet customer requirements.
• Manage site staff, including Human Resource Management, selection, training, career progression at sites, and adherence to policy.
• Represent Xerox with authority to deliver on Xerox commitments and report to the National Account Operations Manager.

What you will need to succeed :

• University Degree / College Diploma.
• Lean Six Sigma Yellow Belt certification.
• Successful client relationship development experience.
• Project Management experience.
• Superior knowledge of XS business processes at both site and head office levels.
• Superior knowledge of Xerox products & services.
• Experience in cost reduction and revenue management.
• Demonstrated leadership skills, high energy, and team motivator.
• Strong people skills for dealing with clients and leveraged support teams face-to-face, by phone, and by email.
• Profit-focused and accountable for results with strong business and financial acumen.
• Exceptional planning and organizing skills.
• Excellent written and verbal communication skills.
• Good problem-solving and financial skills with a strong inquisitive mind.
• Strong self-initiative and results orientation.
• Understanding of systems or networked document solutions (e.g., electronic print on demand, internet solutions).
• Comfortable dealing with customer executives.

Why Recruit Action?

Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.

Only candidates who match hiring criteria will be contacted.

XNAJP00027485