Site Operations and Client Success Manager
Job Description
Site Operations and Client Success Manager
We are seeking a dedicated and experienced Site Operations and Client Success Manager to oversee on-site services, ensuring high levels of customer and employee satisfaction.
This role is for a client's position within the printing industry. The ideal candidate will possess strong leadership skills, exceptional planning abilities, and a deep understanding of business and financial operations specific to the printing sector.
What is in it for you :
- Hourly salary of $24.64.
- 12-month contract.
- Full-time position : 37.50 hours per week.
- Weekday schedule from 8 : 00 am to 4 : 30 pm.
- On-site work in a dynamic environment.
- Join a passionate and inclusive team of professionals.
Responsibilities :
- Assist the National Account Operations Manager (NAM) by planning, directing, and coordinating the total operations of the account(s).
- Monitor daily operations to ensure contract requirements are met, staying informed of major situations affecting service to the customer and ensuring all aspects of customer satisfaction.
- Responsible for short-term and long-term planning, P&L, and operating budget preparation.
- Oversee the delivery of contracted services according to contract terms, ensuring customer satisfaction with those services.
- Establish and sustain business relationships between Xerox and the customer's management team.
- Lead the extended account team in identifying and delivering value to the customer.
- Advise the customer on contract deliverables and information technology business strategy to improve the success of their business operations.
- Work closely with NAM to integrate Xerox resources as required to meet customer requirements.
- Manage site staff, including Human Resource Management, selection, training, career progression at sites, and adherence to policy.
- Represent Xerox with authority to deliver on Xerox commitments and report to the National Account Operations Manager.
What you will need to succeed :
- University Degree / College Diploma.
- Lean Six Sigma Yellow Belt certification.
- Successful client relationship development experience.
- Project Management experience.
- Superior knowledge of XS business processes at both site and head office levels.
- Superior knowledge of Xerox products & services.
- Experience in cost reduction and revenue management.
- Demonstrated leadership skills, high energy, and team motivator.
- Strong people skills for dealing with clients and leveraged support teams face-to-face, by phone, and by email.
- Profit-focused and accountable for results with strong business and financial acumen.
- Exceptional planning and organizing skills.
- Excellent written and verbal communication skills.
- Good problem-solving and financial skills with a strong inquisitive mind.
- Strong self-initiative and results orientation.
- Understanding of systems or networked document solutions (e.g., electronic print on demand, internet solutions).
- Comfortable dealing with customer executives.
Why Recruit Action?
Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.
Only candidates who match hiring criteria will be contacted.
XNAJP00027485