Your newpany
Based in Burlington or Montreal, the Service Proposal Administrator leads the development of Value-Added Service proposals for instrumentation, across all accounts regardless of account coverage (channel partner, regional direct sales, national and regional strategic accounts)
Your new role
- Work closely with Sales teams to understand customer’s goals, objectives and business needs and develop proposals to address those needs
- Manage service proposal pipeline for all assigned accounts he / she is accountable
- Manage Customer and Service Opportunities using the C360 Customer Relationship System (Salesforce).
- Responsible for thepliance with thepany opportunity acquisition process including preparation of quality gates and ensuring technical andmercial approvals are obtained
- Manage and coordinate proposal development activities for all new Value-Added Service Opportunities.
- Define the scope of supply and incorporate in the proposal
- Fielding of all customer inquiries received
- Processing of customer orders, ensuring successful hand-over to the Service Execution & Coordination team so all customer needs and expectations are well understood to be properly executed.
- Work closely with other processes such as Application Support, Projects, Service, Logistics or Marketing in order to fully satisfy the customers’ needs
- Any other duties as assigned
What you'll need to succeed
- Post-secondary education is preferred in either Business or Technical fields like instrumentation, automation, electronics or engineering
- Minimum 5 years of Business 2 Business experience in Sales and / or Customer Service.
- Intermediateputer processing skills including SharePoint, Microsoft Excel, PowerPoint and Word
- Excellent verbal and writtenmunication skills
- Strong organizational skills
- Aspiration to sales in order to expand customer inquiries
- Bilingual English and French
Bilingual Service Proposal Administrator
Based in Burlington or Montreal, the Service Proposal Administrator leads the development of Value-Added Service proposals for instrumentation, across all accounts regardless of account coverage (channel partner, regional direct sales, national and regional strategic accounts). Manage service propos...
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