Bilingual Service Proposal Administrator

Your newpany

Based in Burlington or Montreal, the Service Proposal Administrator leads the development of Value-Added Service proposals for instrumentation, across all accounts regardless of account coverage (channel partner, regional direct sales, national and regional strategic accounts)

Your new role

• Work closely with Sales teams to understand customer’s goals, objectives and business needs and develop proposals to address those needs
• Manage service proposal pipeline for all assigned accounts he / she is accountable
• Manage Customer and Service Opportunities using the C360 Customer Relationship System (Salesforce).
• Responsible for thepliance with thepany opportunity acquisition process including preparation of quality gates and ensuring technical andmercial approvals are obtained
• Manage and coordinate proposal development activities for all new Value-Added Service Opportunities.
• Define the scope of supply and incorporate in the proposal
• Fielding of all customer inquiries received
• Processing of customer orders, ensuring successful hand-over to the Service Execution & Coordination team so all customer needs and expectations are well understood to be properly executed.
• Work closely with other processes such as Application Support, Projects, Service, Logistics or Marketing in order to fully satisfy the customers’ needs
• Any other duties as assigned

What you'll need to succeed