Continuous Improvement and Automation Consultant -(Hybrid)

What we offer :

• Work-life flexibility
• Hybrid work environment
• One time allowance to set up your office for remote first employees
• Variable annual incentive plan
• Generous annual vacation allotment
• Top-notch flexible benefits plan
• Retirement Plan, matched contributions at 6%
• Access to a learning platform and educational assistance support
• Career development opportunities
• Wellness Flex Fund to support personal interest and activities
• Day off to volunteer in your community and other paid time off options
• Corporate discounts
• subject to employment agreement

Job Summary :

Are you a master of workflow optimization and automation? Do you love to solve operational problems and deliver solutions to improve the client experience?

If so, we are actively seeking a highly skilled and experienced Process Improvement and Automation Consultant to join our team.

As a consultant in this role, you will be responsible for analyzing our organization's existing processes, identifying areas for improvement, and implementing solutions to streamline operations, improve the client experience, and enhance efficiency.

Your expertise will be pivotal in driving continuous improvement initiatives and facilitating the adoption of innovative technologies to optimize workflow across departments.

What you'll be doing :

Process Analysis and Evaluation

Conduct thorough assessments of current business processes to identify inefficiencies, bottlenecks, and areas for improvement

Collaborate with stakeholders across departments to gather requirements and understand business objectives

Improvement Strategy & Planning

Formulate comprehensive strategies tailored to address specific business needs and objectives

Identify opportunities for leveraging automation technologies such as robotic process automation (RPA), artificial intelligence (AI), and machine learning (ML)

Solution Design and Implementation

Design and develop customized solutions to streamline manual processes and improve operational efficiency

Work closely with cross-functional teams to implement processes, tools, and technologies, ensuring seamless integration with existing systems and processes

Project & Change Management

Actively lead or participate in process improvement projects, including ideation through to implementation and control of solutions

Empower employees with the skills and knowledge required to effectively utilize automation tools and follow new processes

Performance Monitoring and Optimization

Establish key performance indicators (KPIs) to measure the effectiveness of automated processes and track performance metrics

Continuously monitor and evaluate the performance of automation solutions, making necessary adjustments and optimizations to maximize efficiency and effectiveness

What you have :

5+ years of previous experience as an advisor, analyst, or similar role

Working knowledge of methodologies like Lean Six Sigma, Kaizen and Agile

Moderate to advanced process mapping skills (value stream & / or customer journey mapping experience an asset)

Moderate to advanced level experience with statistical software

Hands-on experience with automation technologies and tools, including RPA platforms (Microsoft Power Platform suite (Power BI, Power Apps, Power Automate), workflow automation software, and scripting languages

Analytical skills and high attention to detail

Communication and presentation skills with the ability to translate complex data and concepts for various levels of stakeholders, including C-Suite

Continuous improvement mindset

Curious in nature

Likes to dive deep into complex problems and concepts

Positive and enthusiastic attitude with the ability to build and maintain relationships

Problem solving and persuasion skills to overcome resistance to change

A team player who thrives in a collaborative environment and can provide and receive constructive feedback

Nice to have :

Lean Six Sigma certification, will also consider a combination of applied experience / education

Applied project management and change management experience

STEM education (Science, Technology, Engineering, Mathematics)

5+ years’ experience working in an operations environment

Salary Range : $116,800 - $130,000

The salary represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training.

LI-Hybrid

Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful.

We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.