Continuous Improvement Consultant-(Hybrid)

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system.

We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada.

For more information, visit www.central1.com.

What we offer :

• Work-life flexibility
• Hybrid work environment
• One time allowance to set up your office for remote first employees
• Variable annual incentive plan
• Generous annual vacation allotment
• Top-notch flexible benefits plan
• Retirement Plan, matched contributions at 6%
• Access to a learning platform and educational assistance support
• Career development opportunities
• Wellness Flex Fund to support personal interest and activities
• Day off to volunteer in your community and other paid time off options
• Corporate discounts
• subject to employment agreement

Job Summary :

Embark on a fulfilling journey as a Continuous Improvement Consultant, where you'll be at the forefront of driving positive change within the organization.

Collaborating closely with business leaders, you'll have the opportunity to identify strategic opportunities, harnessing the perfect blend of methodologies and tools to guide transformative improvements from inception to fruition

What you'll be doing :

• Actively lead or participate in process improvement projects, including ideation through to implementation and control of solutions
• Optimize end-to-end business models and processes to improve operational efficiency and customer service delivery
• Collaborate with stakeholders to map current state and define future state using relevant frameworks
• Advocate change in the business as it relates to satisfying our strategic objectives and enhancing both employee and customer experience
• Utilize change management and project management techniques to take the lead or assist in the implementation of sustainable changes
• Actively lead or participate in the collection, analysis and communication of data to answer specific business questions
• Perform basic to in-depth statistical analyses and communicate results to audiences
• Conduct or support cost benefit analysis activities
• Propose creative business solutions with respect to the project and make viable recommendations
• Effectively transform and communicate complex concepts, both orally and written to stakeholder groups (frontline to executive)
• Support the development of documentation pertaining to process improvement initiatives, including tools, templates, training materials, analyses, etc.
• Train or support others in adopting a continuous improvement mindset and utilizing a process improvement framework

What you'll have :

• 5+ years of previous experience as an advisor, analyst, or similar role.
• 5+ years' experience working in an operations environment
• Lean Six Sigma certification strongly preferred, will also consider a combination of applied experience / education.
• Applied project management and change management experience preferred.
• STEM education (Science, Technology, Engineering, Mathematics) preferred.
• Moderate to advanced level experience with Microsoft office and Minitab statistical software
• Moderate to advanced process mapping skills; value stream mapping experience an asset.
• Analytical skills and high attention to detail.
• Written and verbal communication skills with the ability to translate complex data and concepts to usable information for various levels of stakeholders.
• Strong presentation skills to various levels of stakeholders up and including C-Suite.
• Demonstrates a continuous improvement mindset.
• Curious in nature and likes to dive deep into complex problems and concepts.
• Positive and enthusiastic attitude with the ability to build and maintain relationships with all stakeholders.
• Problem solving and persuasion skills to overcome resistance to change.
• A team player who thrives in a collaborative environment and can provide and receive constructive feedback.

Salary : $116,800

The salary represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training.

LI-Hybrid

Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful.

We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.