Bilingual Customer Service Representative

Contract Period : 6 months

Pay Rate : $23-25 / hour

Work Locations : Hybrid- Downtown Montreal, QC

Shift Schedule : Hybrid work environment. 3 days a week in office

Hours : Rotating 8-hour shifts between the hours of 8 : 00 am to 8 : 00 pm, Monday to Friday

Main responsibilities :

• Handling of inquiries by phone from our customers and financial advisors regarding accounts, products and procedures.
• Providing an outstanding customer experience, accurately and professionally
• Provide comprehensive information to callers, resolving most queries on the first call by researching information on resource systems
• Meeting productivity and quality objectives established by the department as well as Customer Experience Call Audits

Qualifications / Skills :

• Bilingual in French and English
• Previous Customer Service experience
• Navigation of software and multiple applications
• Attention to Detail
• Ability to multitask
• Ability to work in a fast paced environment

Assets :

• Background in a financial services industry
• Knowledge of insurance services

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal / Native American status or any other legally-protected factors.

We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.