Director of Operations, Business to Consumer (Food, Gas Bars, Liquor, and Pharmacy)

Location : Central Alberta Co-op Business Support Centre, Red Deer, Alberta

Position Type : Full-Time

About Us

At Central Alberta Co-op, we’re not just in the business of selling goods — we’re in the business of growing communities. As a proud, member-owned organization, every dollar we make is reinvested locally, contributing to the people, programs, and places that make Central Alberta thrive.

From farm fields to fuel pumps, and from fresh food to friendly pharmacies, we’re here to serve with purpose, integrity, and a whole lot of heart. Now, we’re on the lookout for an innovative, results-driven Director of Operations to lead our Business to Consumer divisions — covering Food, Gas Bars, Liquor, and Pharmacy — and help us shape the future of retail in our region.

Your Role

Reporting directly to the CEO, you’ll be the driving force behind our consumer-facing retail operations. You’ll lead with vision, manage with precision, and inspire teams to deliver unforgettable customer experiences. This isn’t just about keeping the lights on — it’s about igniting performance, sparking innovation, and making our Co-op the go-to choice for every shopper in Central Alberta.

Responsibilities

• Lead Boldly – Craft and execute operational strategies that make our Food, Gas Bars, Liquor, and Pharmacy divisions more efficient, profitable, and engaged than ever.
• Set the Standard – Roll out retail policies approved by our Board of Directors, ensuring every store shines with operational excellence.
• Think in Numbers – Dive deep into sales, inventory, and financial data to uncover growth opportunities and streamline performance.
• Inspire Experiences – Champion service excellence, ensuring every interaction reflects the Co-op’s commitment to going above and beyond.
• Team Up for Success – Collaborate with internal departments, and other divisions to keep our Customer Experience program world-class.
• Show the Results – Present insightful monthly operational updates to the Board of Directors.
• Grow Great People – Mentor and coach high-performing managers, building a culture of growth, accountability, and pride.

Qualifications

Why You’ll Love Working With Us

We believe in creating an environment where you can be your authentic self, and where diversity fuels better ideas and stronger teams.

Note : This role involves travel throughout Central Alberta Co-op’s trading area, plus occasional trips to Federated Co-operatives Limited locations.

Ready to Lead the Way?

If you’re a dynamic leader with a love for retail excellence and a passion for community impact, we want to meet you! Apply with your detailed resume and cover letter on our website : https : / / fa-esfc-saasfaprod1.fa.ocs.oraclecloud.com / hcmUI / CandidateExperience / en / sites / CX_1 / job / 9843 / ?utm_medium=jobshare&utm_source=External+Job+Share

Posting will remain open until filled.

We thank all applicants for their interest — only those selected for the next stage of the process will be contacted.

About Us

Central Alberta Co-op is here to serve our members and customers with products and services that help build, feed, and fuel individuals and communities. We are a different kind of business, being member-owned means that any profits are returned to our members and stay in the local economy. We live where you live, work where you work, and help grow the economy right here.

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