Deploy end user access to O365, including email, AD integration, telephony, etc.
Deploy new SharePoint site collections as well as perform typical maintenance activities.
Deploy MS Cloud PBX and PSTN conferencing as well as related products within our environment.
Seek out opportunities within our normal delivery cycle to automate functions thus leading to an efficient and standardized process.
Develop repeatable implementation processes with a focus on efficiency and the customer experience.
Essential Duties
Work with other team members to ensure standardized implementation of products
Ensure solution is installed and tested to the client’s needs.
Implementation of automation to reduce delivery timeline and increase quality / consistency.
Provide documentation and training as needed to other groups.
Have a working knowledge of, and leverage industry best practices for implementation of supported technology platforms.
Be available to provide rotational 24 x 7 on-call escalation support.
Job Requirements
Working knowledge of Office 365 Corporate Level E4 & E5 edition products.
Working knowledge of SharePoint administration for on-premise and online products
Working knowledge of Cloud PBX and PSTN Conferencing products a plus.
Scripting using PowerShell to administer the O365 environment.
Passion for systems engineering and automation.
Strong inter-personal, communication and organizational skills.
Exceptional customer service and relationship building experience.
Experience in troubleshooting complex solutions.
Highly motivated to ensure a successful customer implementation.
Beneficial Skills
Microsoft Certified Systems Engineer (MCSE).
Education or Equivalent Experience
Bachelor’s degree or equivalent experience.
Industry standard certifications - preferred.
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Administrator • Brampton, Peel Region, CA
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