user support technician
- Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience : 1 year to less than 2 years
- or equivalent experience
Work setting
- Computer hardware or software retailer / wholesaler
- Help desk
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Computer and technology knowledge
- Android
- Device drivers
- Internet
- Servers
- Desktop applications
- Security software
- Word processing software
- Mail server software
- MS Office
- MS Windows
- TCP / IP
- Wireless networks
Work conditions and physical capabilities
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Accurate
- Client focus
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- Work Term : Permanent
- Work Language : English
- Hours : 32.5 hours per week
user support technician
Network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or..
user support technician
Year to less than 2 years Tasks Respond to users experiencing difficulties with computer Consult user.. organize and maintain a problems and solutions log for use by other technical support analysts Provide..
user support technician
Year to less than 2 years or equivalent experience Tasks Respond to users experiencing difficulties.. organize and maintain a problems and solutions log for use by other technical support analysts..
user support technician
Cause and location of trouble Read and interpret blueprints Climb and work aloft on poles, ladders or other support structures Connect, disconnect and relocate cable outlets Determine work..
user support technician
Experience an asset Tasks Respond to users experiencing difficulties with computer Provide advice and.. organize and maintain a problems and solutions log for use by other technical support analysts Provide..
user support technician
Network and Internet support to users in response to identified difficulties Set up equipment for.. ramps, elevators, etc.) Support for newcomers and refugees Participates in a government or community..
user support technician
To less than 7 months Tasks Respond to users experiencing difficulties with computer Consult user.. organize and maintain a problems and solutions log for use by other technical support analysts..
user support technician
Months to less than 1 year or equivalent experience Tasks Respond to users experiencing difficulties.. organize and maintain a problems and solutions log for use by other technical support analysts Provide..
user support technician
Education. Bachelor's degree Experience. 7 months to less than 1 year Tasks Respond to users.. organize and maintain a problems and solutions log for use by other technical support analysts Provide..
