Are you a dynamic and customer-oriented individual fluent in both French and English? Do you thrive in a fast-paced environment and possess exceptional communication skills?
We are currently seeking a talented Bilingual Service Coordinator to join our team in a remote capacity.
Job Title - Bilingual Service Coordinator
Location - Toronto, Ontario
What's the job?
- Handle all service calls, emails, and / or tickets in a prompt, professional manner.
- Provide exceptional customer service by listening effectively, identifying the root cause of a situation, and taking appropriate resolution action to ensure customer satisfaction.
- Effectively follow documented best practices and SOPs to consistently resolve issues with high quality.
- Efficiently manage target workload (i.e., calls or tickets per day) while maintaining high quality levels.
- Identify chronic customer problems and share insights with the Service Lead and Manager.
- Ensure timely completion of monthly assigned Quality Metrics (QMs) and bi-weekly call calibrations.
- Review, update, and maintain pertinent Standard Operating Procedures (SOP's) as needed. Required :
- Fluent in both French and English (Verbal and Written)
- 1-2 years in a fast-paced service or operations role
- High school diploma or equivalent
- Proven experience in a customer service or coordination role.
- Strong problem-solving skills and the ability to handle escalated issues effectively.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational skills.
What’s in it for me?
- Competitive salary
- Ongoing training and development programs to enhance your skills.
- Supportive team environment fostering growth and collaboration
If you are a motivated individual with a passion for delivering exceptional customer service and possess the skills outlined above, we want to hear from you. Please apply now.
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