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Paladin Security
Operator - Video Surveillance.Paladin Security • Burnaby, British Columbia
Operator - Video Surveillance.

Operator - Video Surveillance.

Paladin Security • Burnaby, British Columbia
15 hours ago
Job type
  • Full-time
  • Part-time
Job description

Overview

Job Skills / Requirements

As an Integrated Guarding Operator, you will be responsible for monitoring live video feeds while based within our Operations Centre in Burnaby. The role requires quick decision-making and the ability to handle alarm events and incidents efficiently while maintaining professionalism. You should be comfortable working independently, and be confident and assertive to use verbal communication over a two-way radio to deter active crime.

Location: This role is fully office-based in our Operations Centre in Burnaby.

Shifts: We are currently looking for one part-time/on-call Operator. All schedules include at least one weekend shift, and may include afternoon and overnight shifts. There is a possibility for this position to transition into a full-time role in the future, based on operational needs and performance.

REQUIREMENTS:

  • Minimum of one (1) year of work experience as a Security Officer and/or in a monitoring dispatch environment
  • Excellent situational awareness, judgement, and decision-making under pressure
  • Excellent written and verbal communication skills
  • Comfortable working independently in an Operations Centre environment
  • Comfortable with using security monitoring platforms and technology
  • Experience with Immix GF is considered an asset
  • Ability to notice and act on small details that could be crucial in preventing security breaches

RESPONSIBILITES:

  • Monitor live video feeds, alarms, and cameras across multiple client sites
  • Identify and assess security-related incidents in real time; follow intervention and escalation protocols
  • Utilize the "talkdown" system to communicate and deescalate the potentially threatening situations, maintaining confidence and authority
  • Act quickly and decisively when handling alarm events, taking appropriate action and close the events with right outcomes
  • Follow the set instructions for each site and ensure compliance with standard procedures
  • Log activities, mobile dispatches, and documents for all events; accurately document incidents, alarms and actions taken on reports for management and clients
  • Communicate with emergency responders and/or clients during critical events
  • Ensure that all necessary information is passed on to the next Operator or shift in a clear, concise, and accurate manner
  • Perform other duties as required to meet operational needs
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Operator - Video Surveillance. • Burnaby, British Columbia

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