Delivery and Support Analyst.
Responsibilities
- Knowledgeable with Dell & HP server hardware concepts, installation, configuration, and troubleshooting.
- Knowledgeable with Cisco networking hardware, concepts, installation, configuration, and troubleshooting. Juniper a plus.
- Ability to install, configure, operate, and maintain Operating Systems including Windows Server, VMware ESXi 7.0, SLES, RHES, & Ubuntu a plus.
- Functional knowledge of Active Directory, DNS, Windows Server.
- General knowledge of SAN technologies.
- Ability to support a Dell & Lenovo desktop / laptop environment with an emphasis on customer service.
- Compile and develop documentation in order to create a knowledgebase for software and hardware supported by the Delivery & Support team.
- Procure and assist in hardware and / or software installation / deployment.
- Support daily operations for the Delivery & Support team within North America with extended support globally.
- Assist all levels of IT analysts within the global domain function IT with day-to-day activities related to the procurement, deployment, and operational support of standard hardware and software offerings.
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Delivery and Support Analyst.
Compile and develop documentation in order to create a knowledgebase for software and hardware supported by the Delivery & Support team. Assist all levels of IT analysts within the global domain function IT with day-to-day activities related to the procurement, deployment, and operational support of...
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