Administrative Assistant II

Requisition #: 26/174 Job #: J1026-0360 Job Type: Permanent Part Time Job Category: Administrative Support / Clerical Positions: 1 Posting Date: October 16, 2026 Closing Date: October 25, 2026 Salary/Wage: 28.73 - 34.29/Hour Location: 235 Carnegie Drive

About the City of St. Albert

Planned Career Site Maintenance

Please note: Our online recruitment system will be unavailable due to scheduled system maintenance from Friday, October 23, 2026, at 6:00 p.m. MDT until Sunday, October 25, 2026, at 4:00 p.m. MDT.

During this time, applicants will not be able to view job postings, create profiles, submit applications, or access existing applications.

We apologize for any inconvenience and appreciate your patience as we complete these system improvements.

Working at the City of St. Albert means joining a dedicated team that aims to deliver outstanding service to our vibrant community. We pride ourselves on employing a diverse group of employees who each bring unique skills and contribute to delivering exceptional services to our residents. We value collaboration, accountability, respect, and enjoyment in our work each day.

Job Details

The City of St. Albert is recruiting an individual to join the Public Operations department as a permanent part-time Administrative Assistant II. Reporting to the Marketing & Customer Service Supervisor, this position provides front-line customer service, reception, and administrative support for St. Albert Transit Services.

In this role, you will be the first point of contact for residents and customers, providing information on transit routes, schedules, fares, bus stop locations, Handibus services, lost and found, and other City services. You will also support Transit operations through administrative duties including data entry, cash handling and reconciliation, accounts payable and receivable processing, fare product sales, records management, invoice processing, and general clerical support.

This position requires the ability to balance multiple competing priorities while delivering professional customer service and accurate administrative support in a fast-paced environment.

Responsibilities

• Provide front-line customer service by phone, email, and in person, responding to transit-related inquiries and directing customers to appropriate resources.
• Receive, document, and route customer complaints, commendations, and service requests for follow-up.
• Process fare product sales, transit fares, Handibus fares, cash receipts, deposits, and daily reconciliations.
• Provide administrative support including data entry, records management, correspondence preparation, meeting coordination, mail distribution, and filing.
• Process invoices, create purchase orders, track expenditures, and support accounts payable and accounts receivable activities.
• Maintain office supply inventories, coordinate orders, and support departmental administrative projects and events.
• Manage lost and found services and assist with the administration of transit programs, fare payment systems, and security card records.

Qualifications

• High school diploma combined with 3 years related experience. Working towards or completion of a post-secondary administrative certificate program (such as an Office Administration Certificate) from a recognized post-secondary institution.
• Preference may be given to candidates with prior municipal government experience.
• Proficiency with the Microsoft Office Suite.
• Experience handling cash, completing reconciliations, and processing financial transactions.
• Strong customer service and interpersonal skills, including the ability to professionally manage and de-escalate customer concerns.
• Excellent verbal and written communication skills.
• Ability to manage multiple competing priorities while maintaining accuracy and attention to detail.
• Knowledge of FOIP legislation is an asset.
• Experience using point-of-sale systems, or transit-related applications would be considered an asset.

Hours of Work

• This permanent part-time position works 40 hours bi-weekly (0.56 FTE) on an alternating schedule: Week 1 - Monday, Wednesday, and Friday; Week 2 - Tuesday and Thursday.
• Flexibility is required, as occasional additional hours and/or days may be necessary to support operational requirements.

Compensation

• The wage ranges from $28.73 – $34.39 per hour, including a comprehensive benefits package with a flexible spending account, pension plan, and accrued paid vacation.
• Learn more about our benefits here: Employee Benefit Guide

Why You Should Work With Us

• You will receive a Flexible Spending Account limit at the beginning of each calendar year (permanent part time $200).
• Employees can purchase an annual Recreation Access Pass for $87 + tax, granting unlimited access to Servus Credit Union Place (excluding PLAYcare and registered programs), Fountain Park Recreation Centre, and Grosvenor Outdoor Pool.
• Free parking near most City worksites (ask for location specific details).

Conditions of Employment

• The successful applicant will be required to obtain a satisfactory police information check.
• Please note that the presence of charges or convictions does not automatically preclude an individual from being considered for employment. All findings will be reviewed and assessed in relation to the responsibilities and requirements of the position.
• A valid Alberta Class 5 Driver's License is required, as this position involves occasionally driving City vehicles.

Application Information

• Please upload a cover letter and a resume when applying for this opportunity. These will need to be uploaded as two separate documents.
• This competition may be used to fill future vacancies, at the same or lower classification level.
• Please note that the City conducts most interviews via video conference and will provide a link and instructions to applicants selected for an interview.

Closing Statement

We thank all applicants for their interest and effort in applying. Only candidates selected for interviews will be contacted. The City of St. Albert will no longer accept applications in person, via fax, email or by post. Applications will only be accepted to 10:00 p.m. (Mountain Time Zone) on the closing date.

The City of St. Albert is committed to creating and fostering a diverse workforce where all are welcome and we find a common purpose and strength in our differences. All qualified candidates are encouraged to apply, including those from members of groups that are historically or continue to be underrepresented.

We respectfully acknowledge that we are on Treaty 6 territory, traditional lands of First Nations and Métis peoples. As treaty People, Indigenous and non-Indigenous, we share the responsibility for stewardship of this beautiful land.