General Manager

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The Health Sciences Association of Alberta (HSAA) is a progressive union representing approximately 30,000 paramedical, professional, and technical members. Our staff are committed to delivering high‑quality services to our members. HSAA is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees.

The Position

HSAA is seeking a temporary full‑time General Manager for an 18‑month term to lead our administrative team through an exciting period of transition and growth. This leadership role oversees key programs, facilities, and organizational operations, ensuring smooth day‑to‑day functioning and strong support for our members and staff.

The General Manager leads a team of Administrative Assistants, providing direction, coordination, and support across a range of organizational programs — including merchandise, member benefits, special projects, and general office administration and reception. The role is responsible for developing and optimizing administrative systems to improve efficiency, communication, and collaboration throughout the organization. Acting as a central point of coordination, the General Manager ensures that staff have the tools, information, and resources they need to deliver exceptional service to members and stakeholders.

Key Responsibilities

• Lead and support a team of Administrative Assistants to deliver high‑quality administrative services across the organization.
• Oversee program coordination for merchandise, member benefits, and office administration and reception.
• Plan and manage administrative procedures, continuously identifying opportunities to streamline and improve processes.
• Manage budgets for multiple program areas, ensuring effective use of organizational resources.
• Oversee facilities operations for both the Edmonton and Calgary offices, ensuring a safe, clean, and professional work environment.
• Coordinate building maintenance, utilities, leases, and health and safety compliance.
• Liaise with service providers, contractors, and trades to support building upkeep and improvements.
• Manage vendor relationships, including negotiating and administering contracts for cleaning, security, and other office services.
• Manage the organization’s commercial insurance portfolio, including property, liability, and member benefit programs.
• Monitor and mitigate operational risks through effective procedures and documentation.
• Oversee and manage the Emergency Response Plan (ERP) in collaboration with cross‑functional teams to ensure organizational preparedness and regulatory compliance.
• Oversee HSAA’s merchandise store operations, including purchasing, inventory management, online sales, and reporting.
• Maintain accurate stock levels, coordinate shipping, and ensure timely order fulfillment.
• Work under high‑pressure situations to provide timely and accurate advice on current projects and emerging issues.
• Demonstrate independence, agility, and problem‑solving skills to address office and building matters and provide clear guidance to staff.

What You Bring

You have a bachelor’s degree in Business Administration, Facilities Management, or a related discipline, along with 5 years of experience providing direct supervision to a team of administrative professionals. You bring a strong background in budget administration, facilities, operations, and program management. You share the core values of HSAA and believe in the important role that unions play in supporting and empowering workers.

You are tech‑savvy, with intermediate to advanced skills in Microsoft Office programs, including Outlook, Word, Excel, PowerPoint, and Teams. You are self‑motivated, organized, and able to respond to requests and issues in a professional, approachable, and service‑oriented manner. You enjoy working collaboratively on diverse projects with staff at all levels of the organization, applying clear and timely verbal and written communication.

Your Core Competencies

• Creative Problem Solving: You contribute ideas for how the work can be done differently to solve issues.
• Agility: You anticipate and adapt to changing priorities. You are resilient in times of uncertainty.
• Develop Networks: You build connections and trust in relationships.
• Build Collaboration: You contribute to conditions that support teamwork, collaboration, consistency, and excellence.
• Systems Thinking: You understand how the work you do contributes to the overall success of the organization.
• Drive for Results: You take ownership of achieving results as an individual and as part of a team.

What We Offer

• Competitive Compensation: $130,000 to $145,656.00, commensurate with experience
• Top Benefits: 100% employer paid benefits, flex spending account, and pension plan
• Hours of Work: 35‑hour work week
• Learning & Development: Internal and external training support

How to Apply

Please submit your resume and cover letter by e‑mail to Human Resources at recruitment@hsaa.ca. A cover letter is required, as written communication skills, accuracy, and attention to detail are essential to this position. In your cover letter, please tell us how your skills and experience align with this position. Your cover letter will be reviewed as part of the recruitment process.

We thank all applicants for their interest. Only individuals selected for interviews will be contacted.

Applications may be used to fill other current and future opportunities.

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