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Evertz
Tier 2 Technical Support - evTOCEvertz • Burlington, ON, ON, Canada
Tier 2 Technical Support - evTOC

Tier 2 Technical Support - evTOC

Evertz • Burlington, ON, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

The evTOC team at Evertz is seeking a motivated and self-driven individual who is passionate about continuous learning and personal growth. The ideal candidate is naturally curious, thrives in a fast-paced environment, and is eager to take initiative in expanding their skills and knowledge.

We’re looking for someone who brings a positive attitude, strong interpersonal skills, and the ability to build lasting relationships—both with our customers and within our team. If you’re a proactive problem solver who values collaboration and continuous improvement, we’d love to hear from you.

What you’ll do:

As an evTOC expert, it will be your mission to elevate our customer experience by:

  • Act as an expert level technical advisor or specialist on highly complex initiatives.
  • Providing remote support for Evertz customers
  • Solve problems by replicating user workflows and provide solutions
  • Be the customer bridge to our product and development teams

Requirements:

To join our growing evTOC team you’ll need the following to make our team better:

  • Excellent written and verbal communication skills
  • Detail oriented with strong analytical and problem-solving skills.
  • 2+ years of technical or customer support
  • System level understanding
  • Willing to work in an exciting, fast-paced industry with career growth potential
  • Must love working with the most advanced broadcast solutions in our industry
  • College diploma in computer, engineering, networking or similar fields
  • International travel an option
  • Broadcast knowledge an added bonus

Job Type: Full-time

What we Offer:

  • Employer funded benefits program
  • Competitive total compensation package
  • Work-Life Balance
  • Employee assistance plan
  • Employee Discount Platform
  • Career Progression
  • Casual Work Environment
  • Social Events and Sports Teams
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Tier 2 Technical Support - evTOC • Burlington, ON, ON, Canada

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