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Evertz
Customer Service AdministratorEvertz • Burlington, ON, Canada
Customer Service Administrator

Customer Service Administrator

Evertz • Burlington, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

Evertz Microsystems Ltd. is a growing high-technology company and a worldwide leader in the design and manufacture of professional equipment for the television broadcast, film & HDTV production & post-production, cable and telco industries.

Responsibilities:

  • Respond to incoming inquiries, and assign cases to Service staff
  • Provide administrative support to Service department
  • Enter caller and case information accurately and efficiently into company ticketing system
  • Assist in the scheduling and planning travel for Service-related customer visits
  • Maintain an adequate inventory of office supplies
  • Preparation of training materials
  • Punch-list tracking & updating, creating meeting minutes and documentation
  • Other duties as assigned

Qualifications:

  • College Education in related field (Business, Travel, Administration) or related experience
  • Excellent verbal and written communication skills, time management, problem solving ability and interpersonal skills
  • Strong computer skills
  • Positive attitude and desire to work in a fast-paced, challenging environment

What we offer:

  • Employer funded benefits program
  • Competitive total compensation package
  • Work-life balance
  • Employee Assistance plan
  • Employee Discount Platform
  • Career progression
  • Casual work environment
  • Social events and sports teams
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Customer Service Administrator • Burlington, ON, Canada

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