General Repair Technician

Job Description

BGIS is a leading provider of customized facility management and real‑estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, the Middle East, Australia, and Asia. For further information, visit www.bgis.com.

Our Culture

At BGIS, our culture is built on three foundational pillars:

• Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve.
• High Performing Teams: We go above and beyond to deliver exceptional services. Integrity, ownership, responsiveness, initiation, visibility, drive, and integration are core to high performance.
• Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth.

Summary

The General Repair Technician is responsible for operating the facility, including but not limited to mechanical and other supporting systems; performing structured inspections, preventive and corrective maintenance, routine and on‑demand services on facility mechanical equipment and other systems. The Technician is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements, including environmental, health and safety, fire protection, and all applicable regulations.

Opportunities for Development

• On Account & expanded Operational roles
• Facility Management Office roles to support accounts
• Project Management roles supporting projects

Key Duties & Responsibilities

Safety Ownership and Regulatory Compliance

• Comply with all internal and external requirements, including environmental, health and safety, fire protection, and mandates of BGIS Health Safety and Environment Teams and enforced by law.
• Take ownership of safety measures related to building equipment, ensuring the secure operation of critical systems.

Technical Leader and Oversight

• Performs regular facility, mechanical, and other equipment and systems monitoring inspections, preventive and corrective maintenance to ensure facility uptime objectives are met.
• Responds to routine and on‑demand service requests and performs preventive and corrective maintenance on facility mechanical equipment and other systems.
• Participates in and assists with facility-related projects.
• Provides observations about facility, mechanical, and electrical equipment conditions and deficiencies and offers suggestions for enhancement and repair.
• Maintains all assigned tools and arranges for repair and replacement when required.
• Assumes technical leadership in maintaining and optimizing building equipment to prevent disruptions to tenant operations.
• Ensures peak performance of critical building equipment, including HVAC, electrical, and plumbing systems, through continuous technical monitoring and maintenance supporting 24/7 operations.

Visibility in Sites

• Establishes a strong technical presence at facility sites, particularly focusing on critical building equipment areas.
• Cultivates technical relationships with on‑site personnel, emphasizing equipment reliability and technical response to equipment issues.

Inspection Management

• Performs work in accordance with established processes and practices.
• Monitors assigned facilities by conducting walkthroughs for mechanical, electrical, and other equipment system monitoring and inspection.
• Executes comprehensive technical inspections of building equipment, focusing on critical systems that directly impact tenant operations.
• Documents and analyzes technical findings, prioritizing equipment-related repairs and upgrades.
• Maintains a meticulous technical inspection checklist and database specific to building equipment.

Occupant Experience

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.
• Enhances the tenant experience by prioritizing reliability and technical functionality of building equipment.
• Collaborates with facility management to ensure seamless equipment operation and minimal tenant disruptions.

Proactive Communication and Escalation

• Is willing to work shifts, be available for on‑call/standby and emergency call‑outs as they arise.
• Communicates technical information effectively, focusing on building equipment, to internal teams and external vendors.
• Escalates critical equipment‑related issues to minimize downtime and tenant disruptions.
• Maintains open technical communication channels with stakeholders, emphasizing equipment status and maintenance updates.

Work Order Management

• Manages work order life cycle in partnership with the Central Work Order Management Team, progressing work from dispatch through completion and recording resolution data within the service maintenance management database.
• Assists in the implementation of preventive maintenance (PM) program with the BGIS CMMS Team; ensures deficiencies are identified, recorded, and escalated, and related documents are maintained.
• Ensures work is performed following corporate and legislated policies, procedures, practices, and guidelines related to environmental, health and safety, fire protection, and other applicable requirements.
• Prioritizes technical work orders related to building equipment to minimize business disruptions for tenants.
• Efficiently coordinates technical assignments and oversees timely completion of equipment-related tasks.
• Maintains thorough records of technical work order history, including equipment-specific details and expenses.

Financial Ownership (Including Quotes Management)

• Submits all expenditures on a timely basis.
• Manages the budget for building equipment maintenance, seeking cost‑effective solutions to ensure tenant operations are unaffected.
• Solicits and evaluates technical quotes for equipment repairs, maintenance, and upgrades, focusing on minimizing tenant disruptions.

Vendor Management

• Oversees technical vendors and contractors with specialized expertise in building equipment maintenance.
• Holds vendors to high technical standards, emphasizing the importance of maintaining equipment integrity to prevent tenant disruptions.

Knowledge & Skills

• High school diploma plus trades training and/or certification or licensing.
• Minimum 3 years’ experience providing preventive and corrective maintenance on HVAC systems, or pneumatic or hydraulic systems.
• Sound knowledge of processes and practices relating to facility operations and maintenance.
• Demonstrated ability to maintain, troubleshoot, and repair mechanical and other building systems and equipment as per applicable qualifications.
• Possesses a strong environmental, health, and safety mindset.
• Strong client‑service orientation along with a high sense of urgency.
• Knowledge and understanding of Building Automation Systems (BAS).
• Effective communication skills for data relay, exchange, feedback, and clarification.
• Mentoring skills required to support lower‑level technician development.
• Willing to work shifts, be available for on‑call/standby and emergency call‑outs as they arise.
• Strict adherence to Health and Safety policies including wearing required Personal Protective Equipment (PPE).
• Capability to obtain appropriate security clearance.

Licenses and/or Professional Accreditation

• Building Operator Certification or equivalent through an accredited institution required.

Remuneration

This is a regular, full‑time position with a pay range of $30 – $37 per hour. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Equal Opportunity Statement

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Posting Information

This posting is for an existing vacancy.

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