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Ardene
Operations ManagerArdene • Laval, QC, Canada
Operations Manager

Operations Manager

Ardene • Laval, QC, Canada
30+ days ago
Job type
  • Full-time
Job description

Description:

WHO YOU ARE:

We are looking for a passionate, dynamic and results-driven Operational Excellence Manager to join the Ardene Headquarters Store Operations team. This role is integral to elevating store performance by combining operational precision with a strong focus on people development. The Operations Manager will lead initiatives that enhance consistency, efficiency, and execution across all stores while fostering a culture of continuous learning and improvement.

Reporting to the Head of Stores, the responsibilities of the Operational Excellence Manager include, but are not limited to:

Training & Development

  • Design and deliver operational training programs, tools, and content that align with business strategy and support company objectives.
  • Create effective and engaging resources such as guides, playbooks, and checklists to enhance store team performance.
  • Build training and development content tailored to store operations and team growth.
  • Identify training needs across regions and develop targeted initiatives to strengthen operational capabilities.
  • Evaluate the effectiveness of training programs and continuously improve content based on feedback and performance outcomes.

Operational

  • Oversee and support the execution of daily store operations, ensuring efficiency and consistency in all processes.
  • Address and resolve operational challenges, including inventory management, OMNI process execution, and adherence to store and service standards.
  • Monitor operational compliance across regions and identify opportunities to streamline procedures and improve store performance.
  • Conduct weekly store visits at the Headquarter’s Flagship store, and accompany Head of Stores and OPS team on additional store visits to assess performance and support operational initiatives.
  • Collaborate with store District Supervisors and Regional Directors to ensure best practices are communicated, understood, and applied consistently.

Team Leadership & Project Management

  • Manage a team of 3 OPS members, including the Operational Coordinator, Operational Specialist, and Project Lead, overseeing all projects, tasks, and initiatives associated with the Store Operations team.
  • Drive the team toward achieving corporate objectives and strategic goals.
  • Support team development through coaching, mentoring, and performance management.

Strategic Alignment & Communication

  • Partner cross-functionally with HR, Marketing, Visual, and Brand teams to align operational and training strategies with overall company goals.
  • Deliver presentations, and lead meetings that engage and inspire teams.
  • Drive strong communication to stores and take ownership of weekly newsletter content.
  • Contribute to strategic projects that enhance operational excellence and support long-term business growth.

WHAT YOU’LL NEED:

  • Bachelor’s degree in business management, retail management or other related field of study.
  • 5+ year of experience in retail operations.
  • Experience in retail operations, store management, or a related field, with a strong focus on operational excellence and team development.
  • Excellent communication and interpersonal skills, with an ability to interact with multiple stakeholder groups across the organization at various levels.
  • Ability to build and lead a high functioning team that are results oriented.
  • Ability to adapt and adjust to shifting priorities.
  • Ability to introduce new ideas to enhance both operations and training effectiveness.
  • Ability to foster and build trust and alignment across teams and functions.
  • Demonstrated ability to develop and execute business strategies and initiatives that achieve financial performance and operational targets.
  • Proficiency with digital tools and platforms used for operations, training, and communication (e.g., SurveyMonkey, GoCanvas, Microsoft Office Suite).
  • Demonstrated analytical, strategic thinking, and problem solving skills.
  • Bilingual (English/French).
  • Ability to work in-office 5-days per week.

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Operations Manager • Laval, QC, Canada

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