Membership Services Representative (12 Month Limited Term)

The Law Society of Alberta (LSA) regulates the legal profession in the public interest.

In alignment with the Law Society’s vision, mission, and strategic plan, the Membership department processes inquiries related to membership status, indemnity changes, and renewals.

Specifically, Membership is primarily responsible for the administration of applications, status changes, the transfer of interjurisdictional members, Professional Corporations and Limited Liability Partnerships.

The department also manages the Admission Program for Students-at-Law and coordinates the annual fee billing cycle for both the Law Society of Alberta and Alberta Lawyers Indemnity Association.

The Membership Services Representatives (MSR’s) share the responsibility for the administration of applications and business services outlined below.

The MSR's are a strong group of customer service oriented team members who work together in a fast-paced environment with a high volume, complex workload.

The MSR role requires an aptitude towards trouble-shooting and the ability to develop skills to interpret the Law Society Rules, Legal Profession Act and Code of Conduct, as well as an understanding of the regulatory role of the Law Society.

Success in this position requires excellent communication and time management skills allied with the ability to manage multiple priorities while working in a self-motivated, deadline driven environment.

A strong aptitude for providing excellent customer service is essential.

Key Responsibilities

As a member of the Membership team you will :

• Communicate with customers in a courteous, attentive and knowledgeable way
• Process membership applications and update lawyer profiles in accordance with regulatory requirements
• Make informed decisions relative to the regulatory role of the Law Society and business processes
• Support the overall function of the department across multiple transactions
• Participate in continuous improvement initiatives including identifying and documenting business process improvements
• Support the transition of key business transactions online
• Develop and maintain professional working relationships across multiple departments
• Support data stewardship practices by maintaining high data integrity standards for database entries including reconciliations, report development and review, data monitoring and data corrections
• Process membership status applications
• Process student application and enrollment applications
• Convert students and transfers to members in the database
• Update changes to status and contact information in the database
• Process requests for Certificates of Standing and Notary Letters
• Assist with the Practice Readiness Education Program (PREP)
• Process interjurisdictional transfer applications from other Canadian jurisdictions
• Process permit and renewal applications for Professional Corporations and Limited Liability Partnerships
• Coordinate refund requests with Accounting
• Participate in internal and multi-department projects
• As part of a team, transition key transactions to e-commerce transactions and participate in the ongoing improvement of e-business
• Other tasks as assigned

Qualifications

• Minimum 5 years of administrative experience
• Minimum 65 wpm keyboarding speed
• Experience working in an e-commerce environment is considered an asset
• Must possess excellent customer service, communication (listening, written and verbal) time management, and organizational skills
• Experience managing a high-volume, complex workload
• Excellent attention to detail and comprehension skills
• Ability to take initiative to ensure deadlines are met
• Problem solving and trouble-shooting skills
• Ability to multi-task in a fast-paced environment
• Reliable, flexible and adaptable
• Excellent computer skills with a minimum requirement of intermediate skills in Word, Excel, Outlook and SharePoint
• A team player who is able to work independently with minimal supervision
• Ability to work overtime after-hours during peak periods if needed

About the Law Society of Alberta

The Law Society of Alberta regulates the legal profession in the public interest by promoting and enforcing a high standard of professional and ethical conduct by Alberta lawyers.

We derive our authority from the of Alberta and set out standards through a and the .

While we do not provide legal advice on specific cases, from our unique perspective as the regulator, we actively work with members of the justice system to improve the administration of justice for all Albertans.

What We Offer

• Comprehensive compensation package
• Work-life balance benefits that allow you to balance your career and personal commitments.
• Access to a free onsite gym and tenant lounge.
• Private Reflection Rooms to observe religious or cultural beliefs, meditate or take a mental health break.

We also offer a flexible hybrid working environment. In office attendance is required on Tuesdays, Wednesdays and Thursdays with the option to work remotely on Mondays and Fridays.

You are also more than welcome to continue to work four or five days in the office if that is your preference.

Having multiple in-office days allows room for collaboration, social connections, mentorship and cross-departmental interaction, while remote days still allow you to manage your work-life balance effectively.

Additional Information

The Law Society of Alberta values diversity in its workforce and equal access to opportunity. All inquiries and applications will be handled with the highest level of confidentiality.