Talent.com
Movati Athletic
Member Experience AssociateMovati Athletic • Richmond Hill, ON LEY, CAN
Member Experience Associate

Member Experience Associate

Movati Athletic • Richmond Hill, ON LEY, CAN
30+ days ago
Salary
CA$17.60 hourly
Job type
  • Full-time
  • Part-time
Job description

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.

We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you!

In our Clubs, our Member Experience Associates play a very important role. This team is among our most confident and detail-oriented team members in our building. If you thrive in an environment where multi-tasking, and flexibility is necessary then this role is for you! Your typical work day will be full of interaction and engagement with guests, which also means ensuring they receive the best experience possible from the moment they walk in our doors.

We’ve got so much more we want to tell you, so here it goes:

Role

Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:

  • Proactively manage and resolve all member concerns, and escalate serious concerns to the Management team for resolution
  • Provide exceptional customer service to retail operations (cafe and pro-shop)
  • Ensure cleaning duties are completed and maintained in a safe and timely manner
  • Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
  • Responsible for all sales transactions
  • Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
  • Assists with member experience events throughout the club as needed

Ontario: Hourly wage range: $17.60 - $23.00/hour.

  • The posting is for an existing, currently open position.

The compensation will be determined based on experience, skills set, education and training, and other organizational needs.

Qualifications

  • High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
  • 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
  • Current CPR & First Aid are required and must be maintained through employment

Perks

We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.

Since 1997, we’ve built the foundation of Movati Athletic on our 5 Core Values: Care, Commitment, Authenticity, Diversity, and Work Ethic. Over the next several years, we plan to do the same. Our promise at Movati is to help you feel welcome, feel comfortable, and feel healthy.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

***MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.***

Click that button and apply now!

Create a job alert for this search

Member Experience Associate • Richmond Hill, ON LEY, CAN

Similar jobs

Customer Experience Associate

Farm Boy Inc.Toronto, ON, CA
Full-time

A grocery retailer in Toronto is seeking enthusiastic individuals to provide exceptional customer service and maintain product display standards.Responsibilities include assisting customers, stocki... Show more

 • Promoted

Director Of Member Experience & Service Excellence - C$145,630 A Year

Progressive Financial InstitutionToronto, Canada
Full-time

A Director of Service Excellence role in a financial institution focused on leading teams, driving growth, and ensuring quality and policy adherence. Show more

 • Promoted

Customer Experience Associate — Create Positive Shopping

Dollar Tree, Inc.Newmarket, ON, CA
Full-time

A leading discount variety store in Ontario is seeking a Customer Service Associate to enhance the shopping experience for customers.Responsibilities include delivering excellent service, following... Show more

 • Promoted

Member Experience & Packing Assistant

Ocean State Job LotToronto, ON, CA
Full-time

A retail company in Ontario is looking for a team member to assist with packing orders, providing excellent member service, and maintaining a clean store environment.Responsibilities will include g... Show more

 • Promoted

Senior Membership Intake Examiner, TCC

CIRO / OCRIToronto, Ontario, Canada
Full-time +1

Membership Intake Senior Examiner (TCC).Location: Vancouver, Calgary, Montreal and Toronto.Status: Permanent Full-Time (Hybrid).The Membership Intake Senior Examiner (TCC) is accountable for analyz... Show more

 • Promoted

Designer Toy Retail Associate - Sales & Customer Experience

POP MART Americas Inc.Toronto, ON, CA
Full-time

A leading trend culture company in Toronto seeks Sales Associates to elevate customer experience in their stores.This role requires actively engaging with customers, sharing knowledge about product... Show more

 • Promoted

Experience Design Associate (Facilitation and Training)

LaridaeToronto, ON, CA
Full-time

This is a behind-the-scenes enablement role focused on drafting and refining materials, supporting delivery readiness, and ensuring strong preparation and follow-through so facilitators can deliver... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausGeorgina, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Customer Experience Associate (Part-time) - Toronto East Central District

ScotiabankToronto, ON, CA
Part-time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.As a Customer Experience Associate, you are the face, character and heart of our branches.Scoti... Show more

 • Promoted

Membership Coordinator (Full-Time)

AlteaToronto, ON, CA
Full-time

Flexible availability to work until late evenings and weekends is required.Altea is Canada’s premier fitness and wellness destination.Multiple boutique studios, modern recovery, and lifestyle ameni... Show more

 • Promoted

Seasonal Associate - C$18.6 An Hour - Part Time - No Experience Required

La Vie en RoseToronto, Canada
Part-time

Join a diverse and talented team We design lingerie and swimwear for everyday living.Our mission is to help women around the world look and feel their best.Join our dynamic team to start a stimul... Show more

 • Promoted

POP MART Customer Engagement Associate

POP MARTToronto, Ontario, Canada
Full-time

Become a Customer Engagement Associate at POP MART! Your knowledge of designer toys will empower customers' shopping adventures while ensuring a fun and friendly store atmosphere.In the Customer En... Show more

 • Promoted

Member Experience Supervisor - C$45,000 - C$55,000 A Year

MovatiNorth York, Canada
Full-time

Supervise a member experience team, focusing on coaching staff, driving sales goals, and ensuring excellent member interactions.Requires customer and sales experience. Show more

 • Promoted

Experienced Associate, Audit

Fuller Landau LLPToronto
Full-time

Job title: Experienced Associate, Audit.Location: Toronto office, Hybrid.Job vacancy status: Existing vacancy.Compensation range: $60,000-$80,000.You’ll be part of a collaborative team that support... Show more

 • Promoted

Retail Sales Associate - $18.1 An Hour - No Experience Required

SkechersToronto County, Canada
Full-time

Sales Associate at Skechers, providing customer service, achieving sales goals, and handling cashier duties. Show more

 • Promoted

GARAGE - Operations Associate PT - Upper Canada Mall

Groupe Dynamite, Inc GarageNewmarket, ON, CA
Full-time

We’re not just a fashion brand - we’re a movement.Our core strengths are rooted in our team, our innovation and our customers.We are proud to hire and retain aspirational leaders who are driven to ... Show more

 • Promoted

Associate Director, Membership & Community Experience

JCC Association of North AmericaToronto, Ontario, Canada
Full-time

Associate Director, Membership & Community Experience.Reports to: Chief Experience Officer.The Associate Director of Membership & Community Experience will lead the Membership and Community Experie... Show more

 • Promoted

Associate Director, Membership & Community Experience - C$70,000 - C$75,000 A Year

Miles Nadal JCCNorth York, Canada
Full-time

The Associate Director of Membership & Community Experience will oversee membership and community experience teams, manage budgets, and ensure customer service excellence. Show more

 • Promoted

Member Experience & Advisory Specialist - $45,200 - $56,500 A Year

Leading Financial InstitutionToronto, Canada
Full-time

Develop member-first relationships by onboarding new retail and business members and assisting them with financial products like lending and investing. Show more

 • Promoted

GARAGE - Operations Associate PT - Upper Canada Mall

Groupe DynamiteNewmarket, ON, CA
Full-time

We’re not just a fashion brand - we’re a movement.At GARAGE, we live for unapologetic confidence, turning everyday moments into something unforgettable, and creating spaces where everyone can feel ... Show more