Talent.com
Member Service Representative
Member Service RepresentativeAlterna Savings • Fort Frances, ON, CA
Member Service Representative

Member Service Representative

Alterna Savings • Fort Frances, ON, CA
30+ days ago
Job type
  • Full-time
  • Temporary
Job description

Job Type: 1 year, Full time term contract. 33.25/hrs a week with 1 hour lunches.

Vacancy Status: This is a existing position

Target Salary Range: $18 - $22/hr with Health Benefits.

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Scope of Position:

The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience.

This role quickly develops a rapport with members/clients and proactively identifies their needs, promotes Alterna products and services and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures.

As part of ongoing development, this role will require that you be flexible to assist in other areas of the branch, as required, with greeting and directing members as well as opening new accounts and dealing with general inquiries regarding our products and services.

Major Responsibilities:

  • Responds to member/client needs by delivery of friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers, or foreign currency exchange.
  • Resolves member/client issues at first point of contact where possible and refers to senior internal officers based on the complexity of the situation.
  • Strives to create a positive member/client experience through each interaction and looks for ways to continuously improve the overall member/client branch experience.
  • Maintains a strong level of knowledge with respect to Alterna Savings’ products, services, sales disciplines, and current marketing campaign programs/strategies.
  • Actively participates in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participates in branch campaign initiatives.
  • Utilizes quarterly learning to adapt strategies and increase results.
  • Ensures ongoing compliance and adherence to operational policies, procedures, objectives, and Code of Business Conduct.
  • Actively collects applicable fees and revenues, contributing to branch financial goals.
  • Finds solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience.
  • Actively participates in setting individual sales and referral targets, goal setting and regular coaching sessions.
  • Performs other duties as assigned by Management.

Expectations / Outcomes:

  • Alterna Savings’ members will view the organization as exceeding their expectations in terms of service quality.
  • Personal sales and referral goals will be achieved, contributing to the overall growth of the branch and the organization.
  • Alterna Savings’ members will have the appropriate products that suit their needs.
  • Professional and safe work environment is maintained.
  • Accurate posting, cash management (including balancing), administrative, and security and risk management procedures.

Qualifications:

  • Post-secondary education preferred or an equivalent level of experience and education.
  • Previous experience in a sales role, including cash is preferred.
  • Previous Teller experience would be an asset.
  • Ability to work flexible hours based on branch operation hours.
Create a job alert for this search

Member Service Representative • Fort Frances, ON, CA

Similar jobs

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupFort Frances, Ontario, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed....Show more

 • Promoted

Associate (Part-Time)

Red Apple Stores IncFort Frances, Rainy River District, CA
Part-time

Red Apple Stores is Canada's favourite chain of over 140 small-town general merchandise retail stores.For more than 20 years, branded as The Bargain! Shop or Red Apple, we have been your reputable ...Show more

 • Promoted

Keyholders (Part-Time)

ThebargainshopFort Frances, Rainy River District, CA
Part-time

Red Apple Stores is Canada's favourite chain of over 140 small-town general merchandise retail stores.For more than 20 years, branded as The Bargain! Shop or Red Apple, we have been your reputable ...Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingFort Frances, Ontario (ON), CA
Remote
Full-time

We re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providin...Show more

 • Promoted

Member Service Representative

Alterna SavingsFort Frances, Rainy River District, CA
Full-time +1

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted.Your recruiter will provide additional details about ...Show more

 • Promoted

Sales Representative - 60k / Year - Remote

Spade RecruitingFort Frances, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providin...Show more

 • Promoted

Pharmacy Assistant II - FT

SobeysFort Frances, ON, Canada
Full-time

Embark on a rewarding career with Sobeys Inc.Canadau2019s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.We are a market leader in grocery and...Show more

 • Promoted

Overnight Associate

Walmart CanadaFort Frances, Rainy River District, CA
Full-time

To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor.This will be accomplished by unloading trailers, pulling pallet...Show more

 • Promoted

Patient Services Specialist

FYihealth groupFort Frances, Rainy River District, CA
Full-time

Our FYidoctors Fort Frances - Scott Street clinic is looking for someone like you to bring your exceptional skills and experience and join us as a Patient Services Specialist to fill an existing va...Show more

 • Promoted

Front of House Supervisor

Boston Pizza International, Inc. (Calgary)Fort Frances, Rainy River District, CA
Full-time

Front of House (FOH) Supervisor.A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations.This inclu...Show more

 • Promoted

FOH Supervisor: Lead Guests & Team with Flexible Scheduling

Boston Pizza International, Inc. (Calgary)Fort Frances, Rainy River District, CA
Full-time

Boston Pizza, a leading casual dining restaurant in Canada, is seeking a Front of House Supervisor to assist in managing daily operations and team performance.The role focuses on fostering a positi...Show more

 • Promoted

Host

Boston Pizza International, Inc. (Calgary)Fort Frances, Rainy River District, CA
Full-time

Hosts play the important role of being the first impression of the restaurant to our Guests.Smiling, and with an upbeat attitude, they ensure that our guests are seated based on their needs and the...Show more

 • Promoted

Bartender

Boston Pizza International, Inc. (Calgary)Fort Frances, Rainy River District, CA
Full-time

Bartenders are the engine of the Front of House, they carefully mix up cocktails and pour drinks for all of our Guests.They are responsible for ensuring that our most important people, our Guests, ...Show more

 • Promoted

Assistant General Manager

Boston Pizza International, Inc. (Calgary)Fort Frances, Rainy River District, CA
Full-time

Assistant General Manager (AGM).Assistant General Managers at Canada's leading casual dining restaurant, Boston Pizza, oversee the daily operations of the restaurant.This includes the training, dev...Show more

 • Promoted

Customer Service - Work from Home - 50k-60k / Year

Spade RecruitingFort Frances, Ontario (ON), CA
Remote
Full-time

We re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providin...Show more

 • Promoted

Keyholders (Part-Time)

Red Apple Stores IncFort Frances, Rainy River District, CA
Part-time

Red Apple Stores is Canada's favourite chain of over 140 small-town general merchandise retail stores.For more than 20 years, branded as The Bargain! Shop or Red Apple, we have been your reputable ...Show more

 • Promoted

Community Occupational Therapist, Independent Contractor

CBI HealthFort Frances, Rainy River District, CA
Full-time

Community Occupational Therapist, Independent Contractor – Northwestern Ontario.CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do.E...Show more

 • Promoted

Member Service Pro — Banking & Customer Experience

Alterna SavingsFort Frances, Rainy River District, CA
Full-time

A community-focused financial institution in Fort Frances is seeking a Member Service Representative for a full-time contract role.Key responsibilities include delivering excellent customer service...Show more