Bellperson Full-time

Company Description

Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

Job Description

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Hourly pay rate of $21.29 - $24.33

What you will be doing:

• Acknowledges guests and visitors and greets incoming and outgoing guests by name
• Escorts the guest and identifies the safety and security features of the hotel, while ensuring that each guest
• is treated with the highest level of guest service and professionalism
• Transports luggage to guest room, hangs garment bag and places luggage on luggage stand or in appropriate area as directed by guest
• Explains the features and functions of the room to guest, ensuring that all equipment is functioning properly
• Tags and marks luggage for business, leisure, and tour guests. Records and stores luggage and deliveries efficiently and accurately
• Responds quickly to guest complaints or requests for information, reservations and confirmations in an accurate and pleasant manner, and ensures appropriate action is taken
• Assists with the security of the hotel through participation in the Emergency response team in the event of a fire alarm or other crisis
• Ensures that only registered guests and patrons use the Reception Lobby
• Answers internal and external telephone calls with the highest level of professionalism and service
• Other duties as assigned

Qualifications

Your experience and skills include:

• A minimum of one (1) year of recent experience (in the last 5 years) as a Porter or Doorperson, or in a position demanding a luxury standard of constant guest/customer service. Individuals pursuing or having completed a post-secondary education in Hospitality require a minimum of four (4) months' of such recent experience.
• A valid BC Class 5 drivers’ license (must provide a drivers’ abstract reflecting a history of responsible driving)
• Comprehensive and current knowledge of local attractions, events, restaurants and transportation information
• Impeccable grooming and presentation
• Demonstrated ability to work well independently with minimal supervision and as a team-player with proven success in relationship building
• Ability to provide excellent service and exceed expectations
• Proven ability to solve problems and make decisions in a personable manner
• Proficient in English language, both verbal and written
• Must be able to handle a multitude of tasks in an busy, dynamic environment while remaining calm
• Must be available to work flexible hours including overnight shifts
• Must be comfortable wearing a Bluetooth ear piece
• Excellent knowledge of surrounding area is an asset
• Working outdoors in all weather conditions, including heat, cold, rain and snow

Additional Information

Physical Aspects of Position (include but are not limited to): Constant standing and walking, Frequent bending and kneeling, Frequentcarrying and lifting

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS