Your Opportunity:
Emergency Health Services – Alberta (EHS-AB) is one of Canada’s largest integrated emergency medical systems, providing care to over 750,000 Albertans annually through a province-wide model encompassing dispatch, ground ambulance, aeromedical response, and specialized clinical programs. EHS-AB is seeking a strong leader to support EMS teams across the Edmonton Division. The Director – Edmonton Division provides operational and strategic leadership to ensure high performance, public safety, and effective frontline service delivery, including emergency response, special operations, and planned transports. In this role, you will shape how patients enter the healthcare system, directly influencing hospital and emergency department capacity. You will lead operational planning, oversee change management, and support the development of leadership capabilities across teams while maintaining accountability for service delivery in the division. The Director builds strong relationships with internal and external partners, collaborating with stakeholders and committees to achieve organizational goals. This position reports to the Division Chief – Edmonton.
Description:
The Director provides expert leadership, consultation, and strategic advice across EHS-AB to support EMS teams and advance key initiatives. Working with internal and external partners—including educators, regulators, academic institutions, and operational, clinical, and professional leaders—the Director drives collaboration and system improvement. As a systems leader and change agent, the Director defines outcomes, leads project planning and execution, and supports our frontline teams. Accountable for division-level operational and strategic planning, the role sets clear priorities and performance objectives. Key responsibilities include overseeing operational managers, service delivery sites, and EMS contract providers; leading initiatives using PMO methodologies; and translating projects into effective operational practices. The Director fosters a culture of change leadership by building capability, aligning processes, and enabling transparent implementation of local and provincial initiatives, while guiding EMS operations and evaluating strategies to support high-quality patient care.
Required Qualifications:Strong leadership skills with the ability to motivate and inspire teams to achieve shared goals in a collaborative environment. Proven ability to plan, organize, and deliver both short- and long-term initiatives with a focus on results and client service. Strategic thinker with experience in business planning, modeling, and program/project management. Excellent communication, organizational, analytical, and decision-making skills, with a demonstrated ability to coach and develop others. Skilled in leading change and developing innovative solutions to complex issues. Capable of managing diverse human, financial, and physical resources in a dynamic, multifaceted environment. Proven ability to build and sustain partnerships with public agencies, government, and stakeholders, and to achieve results within a large, complex, unionized organization.
Ability to hold registration and practice permit with the Alberta College of Paramedics. A master’s degree or equivalent level of education training and experience. Practical experience in strategy, policy development, leadership, and project and program management.
Director • Edmonton, Edmonton Zone
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