Regional Tech Rep

Job Description

Join to apply for the Regional Tech Rep role at MiTek . This role focuses on building and maintaining strong customer relationships while delivering expert technical support and training for the MiTek Component Manufacturer Software Suite. You will act as a consultant to help customers improve productivity and overall operations using MiTek software and mentor other members of the Tech Support community.

Responsibilities & Requirements

• Develop and maintain strong relationships with existing and potential customers, including larger regional customers with more complex needs.
• Serve as the primary point of contact for software technical inquiries, and own customer satisfaction and retention.
• Provide software installation, training and technical support to MiTek customers, both on-site and virtually, for all MiTek software (Truss Design, Layout, Business Application, Production, and Reporting).
• Research and resolve software issues submitted by customers.
• Assist the sales team in identifying opportunities for upselling and cross‑selling additional software features or services.
• Collaborate with Product Management and Software Development to document and correct software defects.
• Act as a mentor to other members of the Regional Tech Support team.
• Modify reports generated from MiTek Management or MiTek Structure.
• Submit reports in Salesforce summarizing items covered during each customer visit.
• Lead the development of training materials and procedures.

Responsabilités Principales (French)

Qualifications

Qualifications (French)

Soft Skills

Compétences interpersonnelles (French)

Additional Requirements

Autres exigences (French)

Physical Demands

Exigences physiques (French)

Expected Salary Range

$90,000 - $100,000

Equal Opportunity Employer Statement

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.

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