Sales Coordinator

Description

Working as part of Absolute’s award-winning Sales team, Sales Coordinators ( SCs ) are primarily responsible for providing operational sales support to the global sales teams.

The primary focus of the SC role is providing sales support to the internal sales teams. Generally, the SC position will be a combination of pre-sales, post-sales, and internal compliance work.

SCs are also expected to maintain job, product, systems, and tools knowledge. Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus.

Accountabilities Will Include :

Pre-sales :

• New account creations
• Assisting with special pricing requests
• Calculating buyback and co-term requests
• Answer and direct sales inquiry calls and emails
• Manage and execute internal help desk queue

Post-sales :

• Provide daily support to World Wide sales on various sales administrative tasks
• Salesforce account maintenance, updates and maintains accurate contact / account data in Salesforce
• Engagement with Finance, Order Management, Business Applications, and Global Support
• Administer product upgrades and term extensions when requested
• Investigate order related issues
• Ensure internal data entry compliance standards are met
• Ensure proper order assignment while maintaining SLA standards
• Manage License Compliance internal communications
• NetSuite Account and Order approvals

Participate in department initiatives and develop related knowledge :

• Attend training sessions offered; grow knowledge of Absolute products / services and internal systems and tools, including CRM
• Stay current in Marketing collateral and related product / service positioning
• Contribute to a customer-focused environment that encourages information sharing, team-based sales activity, and an absolute focus on new business, renewals, and development.

What You’ll Need :

• 3-5 years of transferrable work experience in sales or previous inside sales experience
• Bachelor degree
• 3+ years of experience with SalesForce CRM
• Experience working with NetSuite or an equivalent accounting system
• Strong experience in MS Excel (including the ability to run VLOOKUP and Pivot Tables)
• Experience using MS Word, Outlook, PowerPoint
• Experience providing high quality administrative support
• Excellent customer-engagement and relationship-building skills
• Excellent verbal and written communication skills
• Ability to work in a team based environment
• Ability to work independently
• Ability to work in a fast paced, high pressure team
• Strong attention to detail and attentiveness
• Ability to use problem solving skills
• Ability to travel one to two weeks out of the year for sales meetings and training
• Flexibility in work availability for extended hours at the end of the quarter

Company Information :

• Address : 980 Howe Street, Suite 1400, Vancouver, BC, Canada
• Employment Type : Permanent Full-Time
• Language of Work : English
• Salary Range : annual salary of CAD $60,000-68,250
• Extended Medical Benefits : Medical, Dental, Vision, Paramedicals, Disability, Travel Insurance, Life, RRSP, TFSA and paid time off
16 days ago