Position Summary
:As a Customer Service Representative in the bike industry, your role will guide customers and dealers through the FOX experience Provides professional assistance over the phone, email, Chat with orders, product inquiries, provides lead times, troubleshoots products, and provides basic order management information.
Position Responsibilities:
Team Collaboration: Collaborate with other departments to resolve issues and improve overall customer experience.
Understanding customer needs and requirements and provide solutions for product, process, or services
Communicate effectively with customers via phone, email, web chat
Use expert product knowledge to offer product advice and alternatives to customers in their preferred choice of product based on their needs and desired outcomes
Establish positive relations with customers and maintain ongoing relations with current customers
Manage and process customer and dealer orders and provide any information related to accounts including specials and promotions.
Assists with managing new dealer applications/ accounts
Potential to work at local bike events and races
Specific Knowledge, Skills or Abilities Required:
Product Knowledge: In-depth knowledge of bikes, accessories, and the cycling industry.
Clear communication skills, effective listening, shows empathy, ability to use positive language, displays self-control & patience
Ability to multi-task, prioritize and manage time effectively
Attentiveness and attention to detail required. Basic to advanced MS Office expertise (emphasis on Excel).
Understanding of bicycle suspension and bicycle parts
Position Qualifications:
Education:
High school diploma
Experience:
Experience in and an understanding of the bicycle industry is a plus
Work Environment and Physical Requirements:
Office environment
Ability to sit for long periods of time
Focused period working on computer and telephone
Ability to lift up to 50 lbs. if working an event
.
Compensation Range
$37,960.00 - $51,547.86 CADThe compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
Customer Service Representative 1 • Burnaby, CA BC
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