Bilingual Customer Supply Chain Associate

Description

The Customer Supply Chain Associate will be responsible for working with customers on a day to day basis and handling inquiries received from customers to ensure that products and services are delivered in a timely manner.

Benefits

Competitive salary - $52,000 - $60,000 based on experience and qualifications.

Health Insurance (includes Virtual Health, and HCSA), Dental Insurance, Vision Insurance

Life Insurance, Long-term Disability, Short-term Disability

RRSP Match

Paid Vacation

Employee Assistance Program

Employee Engagement Events

Awards and Recognition

Service Awards

Employee Perks & Discounts

Key Responsibilities :

• Work closely with customers to handle day-to-day inquiries.
• Collaborate with sales, logistics, plants and production planners to manage and fulfill orders
• Order management including monitoring, tracking and updating of shipping dates using multiple excel spreadsheets including a comprehensive dashboard for daily actions.
• Order management including monitoring and updating of shipping dates and communicating updates / changes to internal and external customers.
• Responding to customer inquiries by phone and email
• Develop strong customer relationships and addressing any concerns where possible and highlighting potential issues and solutions
• Collaborating with internal departments to ensure timely delivery of orders
• Preparing customer related reports and analyzing customer trends
• May require some travel within North America
• Utilize multiple systems for order entry and to verify customer orders for accuracy, load weight, pallet count, special considerations, etc.

Our Ideal Candidate :

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Benefits of Employment : IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment : IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.