Kitchener, ON, CA, N2N 0B1
At Sephora Canada, were passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
As the next Manager of Store Operations and Talent at Sephora, you will lead the people and operational functions of your store. In this key leadership role, youll oversee staffing and zoning, training and onboarding of Beauty Advisors, store scheduling, and the consistent execution of Sephoras operational standards. Reporting directly to the Store Director and collaborating closely with the Client Experience and Beauty Services Managers, you will also manage a team that typically includes Department Leads and Beauty Advisors.
What youll be doing as a Store Operations and Talent Manager at Sephora
Talent Champion.Conduct final interviews for all key positions. Utilize the online applicant tracking system as needed to source, select, and hire candidates.
Training & Development.Manage all training-related functions within the store. In conjunction with the Store Director and Education partners develop and execute the store's on-going training strategy.
Scheduling & Payroll.Oversee weekly schedule creation and approve time-off requests. Manage the stores payroll process, ensuring it aligns with company, regional, and district guidelines, and is submitted on time so team members are paid accurately and promptly.
Performance Assessment & Development.Write and deliver annual performance reviews for direct reports in a complete and timely manner, as well as oversee the process for the entire store. Participate in the management of all performance management situations within the team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
Operational Excellence.Oversee all store operations, ensuring processes are executed to company standards. Manage inventory, including shipping, receiving, returns, tester and supply control, and cycle countsall completed accurately and on time within company guidelines
Entrepreneurial Spirit.Be seen as the expert by demonstrating a strong understanding of the store's sales performance and staffing and payroll as well as all other controllable expenses within the store.
Wed love to hear from you if
You have 2-4 years of management in the beauty, retail, or customer service industry equivalent internal experience.
You have previous experience recruiting, staffing, and hiring across all store positions, including leadership.
You have a proven ability to create high-performing teams and can easily identify in-store talent and develop them throughout their career journey.
You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.
You have excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely. With experience in Windows, Word, and Excel.
You might not meet every requirement listedand thats okay. If you bring relevant experience and a passion for what we do, we encourage you to
Talent and Business Operations Manager, Stores • Kitchener, ON, CA
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