Job Description
:
This is a Hybrid Position in our Waterloo location
Make a Meaningful Impact on Health and Recovery
Are you a healthcare professional or business graduate with a passion for helping others navigate complex health journeys? Join Sun Life’s Group Disability team, where we support Canadians in their pursuit of better health and sustainable recovery.
We’re looking for empathetic, analytical, and strategic thinkers—especially those with frontline healthcare experience—who are ready to bring their expertise to a role that blends clinical insight, data-driven decision-making, and human connection.
What You’ll Do
Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.
Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.
Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
Build strong, trust-based relationships with clients, employers, and healthcare providers.
Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.
What Sets You Apart
Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support)
Bachelor’s degree in Healthcare, Kinesiology or Business
3-5 years of professional experience, ideally in healthcare or case management
Demonstrated strength in these key skills:
- Emotional Intelligence
- Crisis Intervention
- Case Management
- Rehabilitation Techniques
- Analytical Skills
- Critical Thinking
What You Need to Succeed
Strong analytical and decision-making skills
Resilience and adaptability in fast-paced, emotionally complex situations
Comfort with digital tools and multiple platforms
A collaborative, team-first mindset
Why Join Us?
A comprehensive training program and continuous learning opportunities
A supportive, inclusive, and purpose-driven culture
Competitive compensation, benefits, and wellness programs
Opportunities for career growth and internal mobility
A chance to make a real difference in people’s lives
Curious about the role?
Follow a day in the life of a Sun Life DCM: [LinkedIn Post]( )
Would you like to learn more before applying?
Watch Cynthia's video to discover more about the Disability Case Manager role :
Disability Case Manager • Waterloo, Ontario
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