Business Analyst – eHealth

Unit Summary

The Health Information Technology Services (HITS) eHealth Office at Hamilton Health Sciences (HHS) supports digital health innovation and healthcare transformation through strategic planning, stakeholder engagement, communications, change management, business analysis, program management, training, and privacy expertise. As the solution provider for ClinicalConnect™, HITS is responsible for the operation and ongoing enhancement of the secure web-based portal used by healthcare providers across south west Ontario, while also serving as a regional change agent to support the adoption and optimization of digital health solutions.

In addition, the HITS eHealth Office leads the implementation of regional patient access initiatives, including ConnectMyHealth, which provides patients with secure access to their health information. Through these initiatives, the eHealth Office works with healthcare organizations across the region and beyond to improve access to information, strengthen care coordination, and advance connected, patient-centered care.

Position Summary

The Business Analyst will elicit, analyze, specify, and validate the business needs of eHealth-related projects or service requests. Work will include interviewing stakeholders, and gathering and compiling user requirements to convey to the eHealth Office and other applicable stakeholders. The Business Analyst will also apply proven communication, analytical, leadership and problem-solving skills to help support the delivery of projects and solutions/processes, and to ensure that project or service request deliverables are met according to requirements.Schedule Work Hours

Monday to Friday; days (after hours work as required)

This position is temporary until March 2028

Qualifications

• College diploma or university degree in the field of business administration, computer science, or information systems and 5+ years related work experience.
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and
methodology development.
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
• Demonstrated project management skills and project management software skills, including Microsoft Project - PMP an asset
• Working knowledge of network and PC operating systems, including Microsoft Windows
• Working knowledge of current information technology trends, protocols, and standards
• Working knowledge of ITIL and service management process improvement
Knowledge of security best practices an asset
• Experience in a Health Care environment preferred
• Able to exercise independent judgement and take action on it.
• Excellent analytical, mathematical, and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Logical and efficient, with keen attention to detail.
• Highly self motivated and directed.
• Ability to effectively prioritize and execute tasks while under pressure.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment
• BA certification an asset

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.