Service Manager

Service Manager

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions.

Reaching customers in over 100 countries worldwide, our portfolio includes : fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes.

Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary :

The successful candidate will oversee Mircom’s field services operations for the Greater Toronto Area (GTA). The Service Manager will organize and manage all administrative and service activities and supervise the performance of the GTA field service team to ensure smooth and timely operations.

Also, the Service Manager will ensure excellent customer service, while maintaining strong relationships with customers and 3

party vendors.

Key Responsibilities :

• Direct responsibility over service technicians and administration staff
• Establish and manage technician installation schedules to ensure optimum work load efficiencies and timely equipment deliveries.
• Mentor, train and develop skills with Technicians
• Responsible for maintaining and implementing standard operating procedures as established by Mircom Engineered Systems head office
• Responsible for acquiring knowledge in new and existing Mircom products
• Responsible for acquiring and maintaining knowledge in regards to legislation, regulations and related codes as well as ensuring that the service technicians are kept up to date
• Strive to ensure that the highest levels of customer satisfaction is maintained and that customers are fully aware of other products and service plans offered by Mircom Engineered Systems
• Maintaining and increasing dollar value and profitability in the service business to meet budgetary obligations and goals
• Ensure technicians are equipped with the proper equipment needed to complete all jobs
• Control inventory in department stock along with truck stock
• Work with the Regional Service Manager on fleet control and services
• Review all reports sent in by technicians and ensure they are accurate before issuing to customers
• May occasionally be required to perform technician duties
• Other duties incidental to the work described herein

Requirements and Skills :

• 3-5 years of experience in the Fire and Life Safety industry.
• Proven manager / supervisor experience in the Fire Alarm industry
• Canadian Fire Alarm Association (CFAA) certification or equivalent
• University, College, or Technical Post-Secondary education.
• Proficiency to review drawings, conduct field surveys, prepare all required information to perform complete installation activities.
• Strong computer skills and competency in Microsoft Office applications
• Ability to work flexible hours including weekends to meet customer / technician requirements
• Strong organizational skills, a positive attitude and the ability to learn quickly.
• Possess a valid driver’s license and a clean driver's abstract
• Strong verbal and written communication

What Mircom Offers :

• A great working environment with opportunity for career advancement
• Competitive salary
• Group Insurance benefits
• Company RRSP program

We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.

In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner.

Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.