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Confederation College
Clerk/ ReceptionistConfederation College • Thunder Bay, ON
Clerk/ Receptionist

Clerk/ Receptionist

Confederation College • Thunder Bay, ON
2 days ago
Salary
CA$27.82 hourly
Job type
  • Full-time
  • Temporary
Job description
Position Information Position Title Clerk/ Receptionist Posting Type Temporary End Date (if applicable) 07/07/2027 Classification Title FT Support Staff D Pay Band D Min Salary $27.82 Max Salary $32.06 Position Summary Reporting to the Director, Student Success the incumbent provides proactive customer service through the dissemination of accurate and up-to-date information relating to a variety of College program/course delivery, services and other College activities to the Community and to the College, and provides clerical support for all departments within the Student Success cluster. Location/Campus Thunder Bay Campus Education Minimum level of formal education required for the position 1 year certificate or equivalent education Specific course(s), certification, qualification, formal training or accreditation required for the position No additional requirements Additional Requirements Field(s) of Study Office Administration Experience Typical number of years of experience, in addition to the necessary education level, required to perform the responsibilities of the position Minimum of two (2) years Type of Experience 2 years of full-time related front line service in an office environment with exceptional customer service. Experience in use of computer systems, preferably student systems i.e. Blackboard, Banner 9, SSB; COGNOS; DocuSign; Vendor portals (i.e Grand and Toy); MS Bookings/MS Outlook; AccuroExtensive knowledge of the Confederation College Website.
General knowledge of all college departments and policies
Excellent interpersonal and client service skills
Excellent verbal and written communication skills
Ability to work under pressure and to respond with tact, diplomacy and professionalism. Effective listening skills and ability to empathize with clients, while adhering to policy.
Ability to effectively probe and uncover client need for effective service delivery
Ability to work both independently and in a team environment providing quality customer service.
Sound keyboard skills; computer knowledge in a Microsoft environment, operations within the portal and internal and external facing computer systems
Demonstrates attention to detail and strong problem solving and critical thinking skills. Posting Detail Information Posting Number SU-F-24-232P Close Date 08/02/2026 Hours of Work 35 hrs/week Shift Type 830-430 including some evenings and weekends Special Instructions to Applicant In keeping with our strategic plan commitment to fostering Access and Success, Community Prosperity and Institutional Excellence, we encourage applications from persons of Indigenous ancestry. In accordance with Confederation College’s core values of respect, caring and openness we are committed to providing our current and future employees with a workplace that is safe, healthy and fair. As such we are fragrance free, fully accessible and encourage applications from all qualified applicants. Applicants requiring accommodation during the interview process should contact Human Resources Services at (807) 475-6148 to make appropriate arrangements.
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Clerk/ Receptionist • Thunder Bay, ON

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