Customer service agent

Do you like customer contact?
Are you interested in customer service and logistics?
Are you bilingual?
Would you like to work in Laval?


Our client, a cement manufacturing company, is looking for a customer service representative for their team in Laval. This is a long-term contract, renewable annually.

Interested in this position? Read on!

Why do business with us?
Access to job opportunities not posted elsewhere on the web.
We're a strategic business partner in your job search.
We negotiate your terms and conditions of employment.
We've been working in the Laval area for many years, so we know the companies and choose our clients well.
You have nothing to lose - our service is completely free!

Advantages
Upcoming Benefits:
Salary of $65k to 68k
Strong group insurance (Sunlife) and retirement plan.
Two weeks of vacation, with the possibility to negotiate up to three weeks.
Very strong potential for professional advancement within the company.
An open and collaborative work environment where teamwork is valued, with a strong sense of belonging and community.
Work equipment provided (computer, monitor, cell phone).

Responsibilities
Responsibilities for this Customer Service Manager role include:

- Taking and processing orders for pick-up or delivery
- Constant communication with carriers to offer real-time order tracking to customers
- Handling daily calls and maintaining relationships with internal and external customers.
- Meet and exceed customer expectations in accordance with policies, practices and procedures.
- Respond promptly to customer or carrier complaints with appropriate follow-up, including
escalation as required.
- Responsible for monitoring carrier performance and identifying patterns of optimization potential.
- Follow-up and update files in SAP software.
- Collaborate with sales team, logistics team, carriers and customers.

Qualifications
What you need to be successful in this role:
- One to three years of experience in B2B customer service roles
- Proficiency in a B2B industry, dealing primarily over the phone
- Strong computer skills, including SAP suite offerings
- Bilingualism is mandatory for this role, as the representative is responsible for customers outside Quebec
- Demonstrate strong problem-solving and decision-making skills.
- The candidate must have an acute sense of time management, autonomy and ability to
to work as part of a team

Summary
Is this role for you?
3 month contract
Full-time, daytime position in Laval
Salary of 60k to 67k

Don't wait any longer! Apply directly online or send your CV to elisabeth.parent@randstad.ca with the subject “cement”.

We look forward to hearing from you,

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.