Team Captain

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

WHAT IS YOUR ROLE

As a Team Captain, you will lead, mentor, and inspire a team of Customer Advocates to deliver high-quality, high-empathy service. You will be responsible for team performance, growth, and engagement while ensuring operational excellence and alignment with Boldr’s purpose and values. You will act as a trusted point of escalation, provide data-driven insights, and foster a culture of curiosity, authenticity, and continuous improvement across your team.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values : Curious, Dynamic and Authentic.

WHAT WILL YOU DO

People Management

Performance & Quality Management

Operational Excellence

Collaborate cross-functionally to recommend process enhancements and system improvements that optimize efficiency and experience.

Culture & Collaboration

Continuous Improvement

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

Requirements

YOU HAVE…