Exams Support Specialist, Accessibility Services

DUTIES

& RESPONSIBILITIES

1. Provides discreet and tactful service to students, faculty and staff that attend the Accessibility Services Test Centre.
2. Works with the Exams Supervisor to schedule accommodated exams, assigns Accommodation Assistants, stores exam materials, and administers exams; and liaises with faculty and staff to coordinate secure and timely service delivery.
3. Provides solutions and support for Accommodations Assistants when they invigilate exams; troubleshoots assistive technology or scheduling issues; coordinates breaks; delegates some tasks; and assists with training on the use of assistive technology and other Test Centre procedures.
4. Receives visitors to the Centre, assesses student needs, provides exam related information, maintains relevant paperwork, and refers to the appropriate staff members or services; answers the telephone in a sensitive and confidential manner.
5. Responds to exam related inquiries from students, staff, and faculty. Receives, sorts, and distributes mail, types correspondence, and handles and maintains Centre keys, facility requests, and external contractor or production (, printing) requirements.
6. Maintains filing systems, compiles statistics on Centre usage and service volumes, and runs necessary reports.
7. Provides database support that includes maintaining confidential schedules, setting up and maintaining student files, and entering exam details.
8. Communicates important dates and deadlines to students, faculty and the TRU community.
9. Interprets and clarifies policies and procedures.
10. Maintains unit office supplies inventory and acts as the liaison for computer, fax, photocopy, and software maintenance and repair.
11. Proofreads and edits Centre handouts and forms, standard email responses, web page revisions, and promotional materials.
12. Tracks and maintains relevant expenditures to ensure financial activities are monitored.
13. Deals with private and sensitive information, problems, and materials while maintaining confidentiality.
14. Engages in difficult conversations in a confidential, solutions focused, and caring manner.
15. Provides services for students that face significant and complex learning barriers.

REPORTS TO
Director, Student Access and Academic Supports

QUALIFICATIONS

EDUCATION:

• A Bachelor’s Degree in Education, Information Technology, or a related field.

EXPERIENCE:

• Three (3) years of related experience at a post-secondary institution working with students with disabilities, including:
  • Experience in scheduling systems and operations, or examination support
  • Experience providing technology support and using assistive technology
  • Experience using relational data base software, Microsoft Office (primarily Excel and Word), Outlook or similar e-mail communication systems

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• Demonstrated ability to exercise sound judgement, resourcefulness, and sensitivity in the application of guidelines in a high stakes' environment (, a test centre)
• Demonstrated ability to maintain a high standard of confidentiality regarding student information and records
• Demonstrated ability to deal courteously, diplomatically, and effectively with a diverse range of students, staff, external agencies and members of the general public, including people under stress, and/or in distress
• Demonstrated ability to communicate effectively both verbally and in writing
• Demonstrated ability to learn new computer databases and software programs quickly
• Knowledge and demonstrated ability in the areas information technology and assistive technology
• Demonstrated ability to identify, prioritize, and move between different activities
• Demonstrated ability to perform electronic word processing at 60 wpm

WORKING CONDITIONS

• Sitting at a desk and computer
• Standing, walking to support Centre activities
• General office conditions
• Frequent contact with staff, faculty and students with disabilities
• Ability to lift up to 10 kilograms
  

The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.