Student Computer Help Desk Assistant

Position Information Position Title Student Computer Help Desk Assistant Posting Type Temporary End Date (if applicable) 08/28/2026 Classification Title App G Student Pay Band 1 Min Salary 20.00 Max Salary 20.00 Position Summary Duties and responsibilities will include:

• Setup and configure computer workstations in a lab environment.
• Deploy workstation software images using imaging software to academic computer labs, e-classrooms, as well as College staff computers. As necessary, install computer software applications to workstations to complete deployments.
• Packing, moving, unpacking, and setting up computer related equipment to assist with various College summer projects.
• Assist College IT staff with network cabling projects as necessary.
• Assist College IT staff with audio visual/e-classroom equipment maintenance/renewal projects.
• General end-user IT support and completion of Help Desk trouble tickets as assigned.

Location/Campus Thunder Bay Campus Education Minimum level of formal education required for the position 1 year certificate or equivalent education Specific course(s), certification, qualification, formal training or accreditation required for the position Additional Requirements

• Computer/Technical Skills – general knowledge of computer hardware, software, and networking technologies. Knowledge/experience specifically with Windows operating systems, MS Office, network cabling, and PC hardware repair. Ability to effectively troubleshoot a variety of computer related problems (hardware, software, network, and user error). Excellent customer service and communications skills (written & verbal) are an asset.

Field(s) of Study

• Must be a full-time post-secondary student at Confederation College in the 2025-2026 academic year (minimum – attending entire winter 2026 semester). Full-time is defined as having a minimum 60% course load, or 40% if you have a permanent disability.
• Must be returning to Confederation College as a full-time post-secondary student in September 2026.
• Must be a Canadian citizen, permanent resident protected person, or an international student who is legally eligible to work in Canada.
• If domestic, must be approved for OSAP, or complete the needs score spreadsheet to demonstrate a financial need
• Must be a Canadian citizen, permanent resident protected person, or an international student who is legally eligible to work in Canada;

Experience Typical number of years of experience, in addition to the necessary education level, required to perform the responsibilities of the position Less than one (1) year Type of Experience Posting Detail Information Posting Number SU-P-24-167P Close Date 03/15/2026 Hours of Work 35 hrs/week Shift Type Special Instructions to Applicant