Quality Service Analyst

We are honoured to again be selected as one of B.C.'s Top Employers.If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you!Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.Status/Term: Regular/Full-timeClassification/Salary: Social Program Officer (Growth to R24) / Position starts at $78,386 to $80,703 annuallyTeam: NTC 1Location: Terrace (Hybrid - 3 days a week in the office - after passing a 6-month probation)At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact at any stage of the hiring process.Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.About the Role:As a Quality Service Analyst at CLBC, you represent CLBC as the primary point of contact for service providers. You will lead contract negotiations for funding and service levels, review and monitor contracts for service quality, develop and approve new resources, manage service requests, and ensure crisis response systems and resources are available.Key responsibilities:Consulting with Facilitators about support requests, service availability, and resource suitability Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issuesWorking with the Facilitator in assisting individuals and their families who are experiencing a crisisRecruiting and developing new service relationshipsDeveloping service contracts or agreements and negotiating the costing details and quantitiesNegotiating contract costing and advising on requirements for corrective action in contracted service deliveryEnsuring service collaboration and developing cost-sharing agreementsLiaising with key staff regarding current funding limitations or delays and participating as a team member in local budget managementReviewing financial reports to ensure delivery of services for approved funding supportsWhat you will bring:Preference will be given to candidates with a Bachelor's degree in Business, Social Work, or a related disciplineExperience working in the social services sector in areas such as resource development or contract managementAn equivalent combination of relevant education/experience may be consideredWe are also looking for:Strong written and oral communication skills, presentation skills, and interpersonal skillsExcellent analytical and problem-solving skillsAbility to resolve conflicts with a wide range of stakeholders and contribute to the resolution of urgent situationsAbility to manage finances, budgets or other resourcesAbility to manage multiple priorities/projects and produce results within deadlinesAbility to develop and enhance service networks, including colleagues, service providers and community membersAbility to effectively represent CLBC in the community, exercising tact and diplomacy Benefits: A rewarding career at CLBC comes with great benefits, including:Employer-paid extended health and dental planA BC Public Service Pension plan with employer contributionsGenerous vacation plus additional personal daysPaid maternity/parental/adoption leaveLife insurance, paid sick days, and, if needed, long-term disabilityWellness supports, including an Employee and Family Assistance ProgramProfessional development funds and resources to encourage continuous learning and skill developmentAccess to government discounts on travel, cell phones, and more!Additional InfoTravel: Occasional travel to communities surrounding TerracePossession of a Class 5 driver's license and a clean driver's abstract is requiredSuccessful applicants are subject to a Criminal Record CheckAn eligibility list for internal candidates may be establishedClosing date: Open until filledIf your application is shortlisted, you'll be invited to an interview where you'll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.This opportunity is open to applicants who are legally entitled to work in Canada.