Operations Coordinator - Security services

We're looking for a full-time Operations Coordinator to join our Pacific Operations team in Burnaby! In this role, you'll play a key part in keeping our operations running efficiently - from scheduling and staffing to onboarding and compliance. You'll support our frontline teams, work closely with site supervisors and managers, and ensure our clients receive the highest level of service. This is an excellent opportunity for someone who's organized, detail-oriented, and ready to take the next step in their operations and scheduling career within a dynamic and supportive environment.

What you would do:

• Responsible for scheduling staff and driving the non-billable overtime numbers to a minimum by applying creative and strategic scheduling solutions
• Manage and oversee hourly employee information changes and general communications
• Provide exceptional customer service to all clients, security professionals, prospective clients, and Securiguard representatives (via phone, email, and in-person)
• Oversees the organization and coordination of office operations and procedures
• Provide support to recruitment activities; ensure employees have site-specific training and certifications and support them through their onboarding process
• Work closely with site supervisors/managers for staffing, uniforms, certification, and supplies required for the site
• Maintain accurate, detailed records and reporting.
• Highly detail-oriented and able to work independently with minimal supervision.
• Perform other tasks and assignments as required by the Client Services Manger.

What would you bring:

• 2 +years of experience in operations coordination; or scheduling
• BC Security License is an asset
• Strong knowledge of Canadian employment standards and compliance best practices.
• Excellent written and verbal communication skills with strong stakeholder management ability.
• Highly organized with the ability to manage multiple priorities while maintaining confidentiality.
• Collaborative team player with strong judgment, composure, and attention to detail
• Diploma or certification in a relevant field would be considered an asset but is not required

What's In It for You

• Easy Commute: We're right beside the SkyTrain - seriously, look for us on Google Maps.
• Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
• Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
• Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
• Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

Who we are:

At Securiguard we believe in living and acting by our values: R.E.A.C.H.

Respect · Empathy · Accountability · Courtesy & · Honesty

We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.

With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.

We believe that diversity enables the company to grow towards a better future. By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world. Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category.