Talent.com
The Toronto-Dominion Bank (Canada)
Customer Experience AssociateThe Toronto-Dominion Bank (Canada) • Port Coquitlam, British Columbia
No longer accepting applications
Customer Experience Associate

Customer Experience Associate

The Toronto-Dominion Bank (Canada) • Port Coquitlam, British Columbia
30+ days ago
Job type
  • Part-time
Job description

Description

:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position ofaCustomerExperience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role,you will:

  • Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

  • Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

  • Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

  • Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

  • Assist the team by respecting coworkers, staying dedicated, and keeping everyoneup-to-dateon the status of routine activities

  • Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

  • High School diploma and/or 1+ years of relevant experience

  • Undergraduate degree or equivalent is an asset.

  • Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

  • Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

  • A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

  • A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!Language Requirement (Quebec only):Sans Objet
Create a job alert for this search

Customer Experience Associate • Port Coquitlam, British Columbia

Similar jobs

Customer Experience Leader

Indigo Books & MusicTownship of Langley, BC, CA
Full-time

The Customer Experience Leader (CEL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience.... Show more

 • Promoted

Retail Store Leader - Guest Experience & Growth

Spencer'sCity of Langley, Metro Vancouver Regional District, CA
Full-time

A leading retail company is looking for an Assistant Store Manager in Metro Vancouver.The role involves ensuring guest services, assisting with store operations, and helping maximize sales.Candidat... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausWhite Rock, BC, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Store Experience & Operations Lead

Foot Locker, Inc.Coquitlam, Metro Vancouver Regional District, CA
Full-time

A leading athletic retailer is seeking a dedicated Customer Experience Manager in Coquitlam, Canada.In this role, you will coach and teach your team to enhance customer service and sales.Responsibi... Show more

 • Promoted

Customer Experience Associate

TDTownship of Langley, BC, CA
Full-time

Aldergrove, British Columbia, Canada.At TD Canada Trust, we are the frontline of TD Bank.We strive to build deep and long‑lasting relationships with our customers by performing a broad range of cus... Show more

 • Promoted

Customer Experience Associate - Maple Ridge, British Columbia (22.5 hours/weekly)

ScotiabankMaple Ridge, Metro Vancouver Regional District, CA
Full-time

Title: Customer Experience Associate - Maple Ridge, British Columbia (22.As a Customer Experience Associate, you are the face, character and heart of our branches.Scotiabank is a place where we put... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausWhite Rock, BC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Entry Level Sales Associate

The Acquisition GroupWhite Rock, BC, CA
Full-time

Are you ready to take your career to new heights? We're on the lookout for dynamic individuals to join our team as we proudly represent TELUS Communications, a leader in cutting-edge business marke... Show more

 • Promoted

Remote Benefits Sales Associate

Spade RecruitingWhite Rock
Remote
Full-time +1

We are a well-established provider of supplemental benefits, dedicated to delivering value, transparency, and exceptional service to working families.Our team is growing, and we are currently seeki... Show more

 • Promoted • New!

Operations Associate Entry Level Role

Keurig Dr PepperCoquitlam, Metro Vancouver Regional District, CA
Full-time

Launch your career with Keurig Dr Pepper as an Operations Associate I in Coquitlam, British Columbia.This entry-level position focuses on product delivery and warehouse support in a vibrant work en... Show more

 • Promoted

Retail Associate | Morgan Crossing

skoahWhite Rock, BC, CA
Full-time +1

Personal skin care is what skoah specializes in.We are a personal skin care company that creates customized, effective, and easy-to-understand skin care programs.We are looking for passionate and e... Show more

 • Promoted

Closing Shift Front Desk Associate

Gold's Gym - British ColumbiaPort Coquitlam, Metro Vancouver Regional District, CA
Part-time

Take on the role of a Closing Shift Front Desk Associate, perfect for outgoing individuals with a passion for fitness and customer service.This part-time role opens doors for advancement within an ... Show more

 • Promoted

Software Business Analyst - Alpha Bravo Development

Alpha Bravo Developmentlangley, bc, ca
Full-time

We’re a fast-growing software development agency that helps service-based businesses across the U.Our team values ownership, innovation, and building long-term partnerships with clients.We’re looki... Show more

 • Promoted

Guest Experience Associate - Flexible Schedule & Growth

WorkstreamPort Coquitlam, Metro Vancouver Regional District, CA
Full-time

A prominent fast food chain in Port Coquitlam is seeking dedicated individuals for a customer service role.Responsibilities include taking food orders, providing excellent service, and maintaining ... Show more

 • Promoted

Experienced Retail Sales Manager in BC

Trail Appliances Ltd.Coquitlam, Metro Vancouver Regional District, CA
Full-time

Become a Retail Sales Manager with Trail Appliances and play a vital role in enhancing customer experiences while driving growth across multiple locations in Western Canada.This leadership position... Show more

 • Promoted

Overnight Risk & Compliance Associate — Retail Unit

IKEACoquitlam, Metro Vancouver Regional District, CA
Part-time

A renowned retail company located in Metro Vancouver is seeking an Overnight Unit Business Risk & Compliance Coworker.This part-time position involves promoting risk management, ensuring compliance... Show more

 • Promoted

Sales-Oriented Product Advisor Excelling in Automotive Customer Experience

OpenRoad Auto GroupCity of Langley, Metro Vancouver Regional District, CA
Full-time

Join a vibrant automotive team as a Product Advisor, focusing on exceptional service and customer satisfaction.Leverage your skills in a forward-minded sales environment dedicated to excellence.As ... Show more

 • Promoted

Customer Experience Leader

IndigoCity Of Langley
Full-time

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen.We believe in real book... Show more

 • Promoted

Part-Time Focus Group Participant - No Experience Required

ApexFocusGroupWhite Rock, BC, CA
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Battery Energy Storage Test Lead

Epoch BiodesignCoquitlam, Metro Vancouver Regional District, CA
Full-time

Take on the challenge of Battery Energy Storage Test Lead at Moment Energy, where you'll develop and execute advanced testing strategies for battery systems.Elevate safety and reliability through i... Show more