Open Application: Client Partner

What is an Open Application Position:

This is not an active job opening. It is a proactive way to build a pipeline and for candidates to show their interest in Narcity. If applicable, candidates will be contacted when suitable positions become available.

Who We Are:

At Narcity, we’re building the future of local media, and we want you to be a part of our Global Neighbourhood. Narcity Media is a digital-only media publication that owns and operates Narcity.com and MTLBlog.com. Our staff and network of world-class creators interact with millions of Millennials and Gen Zs monthly through our websites, social channels, mobile apps, syndication partners and email subscriptions.

Our audience is interested in the global, the national, the local and the hyper-local — simultaneously. That is why our teams of writers, editors and content creators across our four publications keep our audience informed on all topics, from breaking news to trending content from across the internet, as well as the best travel spots to add to your bucket list and local restaurants to eat at. Readers can come to Narcity to find out where to go for dinner and discover the biggest stories of the day to talk about over their meal.

Your Team:

The accounts department is responsible for creating and increasing revenue opportunities through developing and maintaining relationships with clients. For us, client experience is key throughout the whole production process, from exploring opportunities to pitching. We are creative and love brainstorming with our clients and our team to find the best solution and ways to share a brand's message in the most organic and performative way

Your Mission:

Narcity.com is always on the lookout for great talent to add to our organization. This is an open application for prospective Client Partners from any province, or city we operate in who are interested in joining the team!

The Client Partner, reporting to the Senior or Lead Client Partner, should have a passion for selling and a desire to help us grow our revenue as part of a rapidly growing team in our Canadian Territories.

You should be: excited about sales, a go-getter, a self-starter, and a superb communicator.The right person is someone who can utilize their network within the industry to drive growth within their region. Your mission will be to directly impact our revenue growth in your region through facilitating relationships with clients, building campaign strategies, and maintaining client satisfaction.

Your Responsibilities:

1. Ensuring Smooth Business Relationships

• Build and sustain long-term relationships with Narcity Media’s portfolio of local, direct, and agency clients
• Manage and develop client accounts to initiate and maintain favourable relationships
• Assist with challenging client requests or issue escalations as needed
• Conduct periodical meetings and maintain ongoing communication with clients to ensure their satisfaction and retention

2. Strategic and Analytical Planning

• Develop and prepare campaign strategy proposals that best fit the clients’ objectives, needs, expectations, and requirements
• Identify upsell opportunities and suggest additional services to the client to keep growing revenue
• Initiate projects with clients and work with internal departmental heads on approach as necessary
• Develop thorough and well-written project briefs to equip internal teams to deliver a successful RFP pitch

3. Tracking the Performance of Narcity Media Inc.

• Manage post-campaign due diligence, maintain client satisfaction, and grow the client business relationship
• Forecast and track key account metrics
• Review campaign performance and develop recommendations and solutions to replicate campaign successes and overcome challenges

4. Working Closely with a Team

• Liaise with Campaign Coordinators and other internal departments on the post-sale execution and implementation of campaigns
• Continuous training, innovation, and curiosity for our different product offerings and what our competitors are doing

Your Qualifications:

• Experience working as a Client Partner (Accounts Manager) role within the media industry or Digital Marketing agency
• Experience in delivering client-focused solutions based on customer needs
• Availability to work full time Monday through Friday from 9 AM - 5 PM (according to your time zone)
• Familiarity with CRM and DriveSuite is an asset

You are:

• Efficient: You're efficient in creating efficiency! Optimize your team's output to provide our clients with the best possible service.
• Organized: You make sure all projects are on time, within budget, and of the highest quality.
• Analytical: Able to structure and process campaign results to drive results on tight deadlines.
• Strategic Thinker/Visionary: A strategic thinker who can lead teams to deliver profitable and excellent campaigns.

Position Type & Salary Range:

This is an open application for a permanent remote position based anywhere Narcity operates because we are a flexible-first company. Compensation will be commensurate with experience.

$70 000 - $95 000

Your Perks:

We are committed to offering our employees the best employee experience through the following benefits:

• Flexible schedule and time off policy
• 1 extra week - Company-wide end of the year paid time off
• Permanent remote work policy and 1x $500 for office upgrades
• Annual wellness fund
• On-demand mental and physical well-being platform with over 250 live classes per week
• Monthly phone and internet stipend
• Vision
• Dental
• Extended health care
• Dependent life insurance
• Accidental death insurance
• Life insurance
• Long-term disability
• Bi-annual market-based salary adjustments

Equal Access and Opportunity Commitment:

Narcity Media is proud to be an equal opportunity employer. We encourage our people to grow and thrive by being their true selves. We are committed to removing systemic barriers in the workplace and building a company that reflects the community that we serve at every level. We are devoted to building a company that is part of the solution and not the problem.

The same goes for our applicants. All qualified applicants will receive consideration for employment at Narcity Media regardless of age, national origin, race, gender, religion, sexual orientation, gender identity, disability, socioeconomic status, or marital status. If you need any accommodations at any stage of the recruitment or onboarding process, please contact us at people@narcitymedia.com

If this resonates with who you are, take the first step and apply now — we can’t wait to talk with you!

*Some roles may require completing skills and knowledge assessments after the screening interview. P.S. We really, really love PDF CVs. it allows candidates to truly showcase their talents in the format they have chosen to display them. Follow this link to learn how to convert your resume into a PDF.