Booking Clerk

Unit Summary

As part of Peri-operative Program, the Endoscopy Units at McMaster University Medical Centre, Juravinski Hospital and Hamilton General Hospital provide a full range of diagnostic procedures for patients with gastrointestinal and respiratory disorders, including pre, intra and post procedural care for adult and pediatric patients.

Position Summary

Reporting to the Clinical Manager, the Booking Clerk for Endoscopy is responsible to schedule all Endoscopy procedures and specialty GI procedures for McMaster, Juravinski and General sites. Other responsibilities include coordinating internal and external communication, communication with patients regarding booking of endoscopic procedures and instructions and performing other clerical functions as required.Reporting to the Clinical Manager, the Booking Clerk for Endoscopy is responsible to schedule all Endoscopy procedures and specialty GI procedures for McMaster, Juravinski and General sites. Other responsibilities include coordinating internal and external communication, communication with patients regarding booking of endoscopic procedures and instructions and performing other clerical functions as required.Schedule Work Hours

Monday to Friday, days

Some weekends and holidays as needed

Qualifications

1. Grade 12 high school graduate diploma or equivalent.
2. Office Administration College Certificate or equivalent office experience.
3. Medical Terminology Certificate 1 and 2 and/or demonstrated knowledge equivalent to the Medical Terminology Certificate 1 and 2 acquired in a different position, which may be subject to testing.
4. Minimum 2 years experience in a similar role with a demonstrated knowledge of endoscopy procedures and processes.
5. Keyboarding speed of at least 40 wpm.
6. Knowledge and skill with office procedures and equipment such as fax, photocopier, multiple phone lines, computer etc.
7. Demonstrated knowledge and skill in using computers including Microsoft Office Suite, EPIC, Front Desk Scheduling and email correspondence.
8. Demonstrated ability to interact with adult and pediatric patients and their families, with patience, courtesy and tact. Ability to demonstrate attributes that contribute to a respectful, caring environment.
9. Demonstrated effective communication (verbal and written), documentation, interpersonal, collaboration and teamwork skills.
10. Demonstrated initiative, judgment and problem solving abilities appropriate for the position.
11. Ability to organize work and prioritize tasks in a fast paced environment.

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.