Booking Clerk

Unit Summary

Step into a job that opens countless doors. As one of Canada’s largest and most diverse hospitals, we’re providing advanced care to people of all ages from across the province. You can explore advancement opportunities, take professional development courses, and stretch yourself as a leader, all at HHS. We are the largest employer in the greater Hamilton region and play a vital role in training the next generation of health professionals in collaboration with our academic partners, including McMaster University and Mohawk College. Hamilton Health Sciences is a hospital system of 18,000 staff, physicians, researchers and volunteers that proudly serves south central Ontario residents. We also provide specialized, advanced care to people from across the province.

Our Diagnostic Services team supports a high volume of diverse adult and pediatric patients and families, providing service in most areas 24 hours per day, seven days per week. Diagnostic Services at HHS includes X-Ray, CT Scan, MRI, Nuclear Medicine, PET, Ultrasound and Interventional Radiology.

Position Summary

The Booking Clerk reports to the Diagnostic Services Booking Office Manager. As a member of a Multidisciplinary Health Care team, the Booking Clerk is responsible for all types of Diagnostic Services exams and procedures. The Booking Clerk mediates between patients and families and physicians (both internal and community). The Booking Clerk works directly with Radiologists, Technologists and Nursing staff to facilitate the exam/procedure process.

Schedule Work Hours

Days, Evenings, Nights, Weekends and Holidays, as required. Rotation between sites, as required.

Qualifications

1. Graduate of community college secretarial/medical office administration program or 2-3 years of recent relevant medical office experience.
2. Demonstrated Medical Terminology related to Diagnostic Services.
3. Medical Terminology, computer and typing skills will be tested.
4. Minimum 1-year previous booking experience preferred.
5. Demonstrated proficiency in registration and EPIC.
6. Understanding of privacy and confidentiality policies
7. Previous experience in a Diagnostic Services environment.
8. Demonstrated ability to communicate effectively with patients, families, and other members of the healthcare team, both verbally and written.
9. Demonstrated knowledge and skill in using computers, MS Windows, Outlook, Word.
10. Ability to work in a fast-paced environment
11. Demonstrated proficiency in keyboarding and typing skills (minimum 40 wpm).
12. EPIC experience preferred.
13. Critical thinking skills with the ability to work independently.

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.