Housekeeping Operations Manager

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

Fairmont Jasper Park Lodge is entering an as our guest rooms and accommodation spaces undergo a full refresh, featuring new finishes, furnishings, and elevated amenities. As the Housekeeping Operations Manager, you will play a critical leadership role in ensuring these newly renovated spaces are launched and maintained to the highest luxury standards from day one.

This position requires strong operational oversight, exceptional attention to detail, and the ability to lead teams through change with clarity and consistency. If you take pride in operational excellence, developing high-performing teams, and caring for brand-new product, this is an opportunity to help set the benchmark for cleanliness, presentation, and service in our next chapter.

What you will be doing:

Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Follow departmental policies, procedures and service standards
• Oversee daily operations of the Housekeeping and Laundry departments as assigned
• Ensure the highest standards of cleanliness in accordance with the Hotel standards, policies and procedures
• Maintain the adherence to Fairmont brand standards
• Assist in effectively managing employee relations within the department
• Handle guest complaints and follow through on action required
• General office administration which includes payroll, scheduling, ordering supplies and inventory control
• Assist in the organization and actively participates in the monthly department communication meetings
• Ensure all employees are trained to work safely
• Progressive evaluation of staff performance in collaboration with their direct supervisors
• Maintain and creating initiatives in support of our Brand constituents.
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Follow all safety and sanitation policies
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous Supervisory experience required
• 3 years of Housekeeping experience, preferably in a 4+ star Property
• Strong organization and communication skills necessary
• Laundry experience an asset
• Valid Alberta driver’s license required

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

What is in it for you:

• Annual salary of $55,000 - $60,000/year
• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

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