Job Description
This is a remote position.
The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.
1.Responsible for managing a whole lot of incoming and outgoing calls in the operations.
2.Identify the needs of the client and find a solution to them.
3.Answering inbound calls, converting them to leads, and later to towing jobs.
WORK CONDITION
1.Full Time Remote
2.Pacific Time Zone
3.Weekly Payout
4.Salary ($ 12.00 USD / hr + bonus / incentives)
5.Shift-based in a Call Center that works 24 / 7.
Requirements
1. Computer Specifications
Minimum Intel Specs
Processor : Core i7 8th generation (and above)
Core i5 10th generation (and above)
RAM : Minimum of 12 GB
Storage : 128 GB SSD or higher
Graphics : 2 GB graphics memory
Minimum AMD Specs
Processor : AMD Ryzen 5,7,9 (Minimum series 3600)
RAM : Minimum of 12 GB
Storage : 128 GB SSD or higher
Graphics : 2 GB graphics memory
Macintosh Specs
Processor : Core i7 / i5 / M1 / M2
RAM : Minimum of 12 GB
Storage : 128 GB SSD or higher
Graphics : 2 GB graphics memory
Main Internet Speed Requirement
Jitter : below 10ms
Latency : below 160ms
Upload : more than 25mbps
Download more than 40 mbps
Using internet speedtest :
VoIP Speed Test 8x8 / / Aircall’s VoIP Speed Test Aircall / / VoIP Speed Test : Check Your Network Reliability (getvoip.com)
3. Power Backup
A reliable power backup that could sustain a minimum of 8 hours (full shift)
Examples : Generators / / Solar Panels / / Portable power inverters etc. (UPS is not enough)
4. Internet Backup (Secondary internet)
Jitter : below 10ms
Latency : below 160ms
Upload : minimum of 25mbps
Download : minimum of 25mbps
Power and Internet Backup is a
MUST.
Requirements
1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of the client and find a solution to them.
3. Answering inbound calls, converting them to leads, and later to towing jobs.
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