Billing Clerk - Aylmer, Ontario

Description

Highlights of the job

This role is integral to supporting our customers and operational teams. You will collaborate closely with meter reading, customer service, collections, and regulatory colleagues to ensure seamless billing operations and a positive customer experience. The Billing Clerk reports to the Specialist, Regulatory Compliance, and operates within established guidelines and standards.

What you’d be responsible for

Reporting to theSpecialist, Regulatory Compliance, and working collaboratively with peers across Southern Bruce & Aylmer branches, your responsibilities include (but are not limited to):

Billing & Data Management

• Preparing handheld devices for meter readers and uploading meter data for billing.
• Importing meter reads and validating data to ensure accuracy.
• Calculating customer charges, generating bills, and preparing billing packages for mailing.
• Preparing daily bank deposits for cash and cheque payments.

Customer Support

• Responding to customer billing inquiries via phone and email with professionalism and empathy.
• Processing refunds, penalties, Non-Sufficient Fund (NSF) payments, and account adjustments as required.

Reporting & Compliance

• Preparing monthly reports including charge registers, consumption history, Ontario Energy Board (OEB) submissions, and month‑end reports.
• Supporting regulatory requirements and maintaining accurate billing record

Operational Support

• Purchasing postage and billing stationery.
• Operating the bill sorter machine, postage meter, and meter reading handheld devices/software.
• Providing backup support to other departments to meet shared objectives.
• Demonstrating a high‑performance, safe, accountable, and customer‑focused working style consistent with EPCOR values.

What’s required to be successful

Education & Experience:

• High School (Grade 12) diploma or GED equivalent.A 2-yearpost-secondarydiplomain business administration or related field is preferred.
• 7 + years of administrative experience, ideally in natural gas or utility sectors. Individuals with less than the required experience may be considered in a developmental capacity based on demonstrated ability to meet the core responsibilities of the role.

Technical Competencies:

• Working knowledge of utility billing processes, collection policies, and utility software systems.
• Proven knowledge of operating bill sorter machine, postage meter, and meter reading handheld devices and software.
• Proficiency in Microsoft Office (Word, Excel) and standard office systems.
• Expert knowledge of Utility Management Software (UMS) Billing Software is preferred.

Behavioural Competencies:

• Strong interpersonal and communication skills, with the ability to navigate emotional or complex customer situations professionally.
• High attention to detail, accuracy, and a strong work ethic.
• Effective time management and ability to work effectively in an agile and dynamic work environment.
• Commitment to EPCOR’s values: safety, accountability, operational excellence, and being easy to do business with.

Other important facts about this job

Jurisdiction: Out of Scope Hourly (OSH)

Class: 3967

Wage: Starting at $32.13per hour (Final Wage and Step will be determined at the time of selection and is based on a combination of factors as outlined in the wage grid.)

Hours of Work: 80 hours bi-weekly

Vacancy: This posting is for an existing position at EPCOR, created to backfill a retiring employee. The position is not being held for future hires.

Use of AI: Our recruitment process may use technologyassisted tools, including artificial intelligence, to support application screening and certain assessment steps. All recruitment activities, including hiring decisions, are led by our hiring managers and talent acquisition team.

Application deadline: Due to business operational needs, this position may close any time after February17, 2026. We will be reviewing applications, conducting pre-screening and booking interviews throughout the duration of the posting. We wish to thank all that have applied for your interest; however, only those candidates proceeding will be contacted (via email and/or phone).